Michael Guercio Posted January 2, 2019 Report Posted January 2, 2019 3 hours ago, retird said: Could it be locked.... 5 clicks to unlock 5 clicks is to turn off/on correct?
dwcraig1 Posted January 2, 2019 Report Posted January 2, 2019 5 clicks is to turn off/on is the default setting, it can be changed in EScribe
Michael Guercio Posted January 2, 2019 Report Posted January 2, 2019 22 minutes ago, dwcraig1 said: 5 clicks is to turn off/on is the default setting, it can be changed in EScribe O ok ty. Yea never hookd mine up to escribe & no plans on it.. It has everything rite out the box😀
skywolkor Posted January 3, 2019 Report Posted January 3, 2019 Does sb knows if youre doing the yt fix is the device prepared for another shutdown..
Drem92 Posted January 8, 2019 Report Posted January 8, 2019 I just got my Orion DNA go today and accidently flooded it literally out of the box... Got a new pod because the cotton membrane was fucked kept flooding even when I cleared it out.... Now my device blinks red 4x and does nothing upon pressing fire/adjust button... I'm extremely pissed because flooding a pod shouldn't kill the entire mod.. ANY HELP PLEASE? I can't even find anything that says why it would even beep red 4x and do nothing..... This can't be normal
Drem92 Posted January 8, 2019 Report Posted January 8, 2019 No it is plugged up to the computer right now with a green/blue light .. Nothing is registering as connected on escribe (can't hard reset) even tho it's charging... And my device just blinks red 4x I don't understand am I being scammed... This literally came in the mail today
dwcraig1 Posted January 8, 2019 Report Posted January 8, 2019 Be sure to use a version found here: https://www.evolvapor.com/products/dnago Make sure your cable is capable of data transfer, some were shipped with charge only cables. I believe red light flashing means battery charge is depleted.
Drem92 Posted January 8, 2019 Report Posted January 8, 2019 I've used two different micro USB cables plus the one they shipped and none can detect my device... Also the device has been charging for over 3 hours and green light will not turn off (still beeps red/autolocks upon firing and power adjustment button no longer works) seems like these are very faulty even tho the [functioning] product was amazing.. am looking to get a refund or FREE fast fix. (For how much this device costs...). otherwise I'm taking back the charge through my bank and reporting them 1
SixOhThreeSam Posted January 16, 2019 Report Posted January 16, 2019 Hi there! I have had this problem for a few weeks and the Facebook support stopped responding. I am unable to submit a ticket, I have tried multiple multiple times and it never goes through for some reason. I've never seen anything like this happen and I can't seem to get help. I've been waiting since before Christmas to get my vape fixed 1
Wayneo Posted January 16, 2019 Report Posted January 16, 2019 @SixOhThreeSam You can open a HelpDesk ticket here: https://helpdesk.evolvapor.com/?a=add 1
SixOhThreeSam Posted January 16, 2019 Report Posted January 16, 2019 No I can't I've been trying for weeks I still get an error every time. 1
dwcraig1 Posted January 16, 2019 Report Posted January 16, 2019 Have you tried using a different browser ? 1
Spygoat Vapes Posted February 2, 2019 Report Posted February 2, 2019 I now have 2 dead, brand new Orions. Yes, the cable is good and works on other mods. Yes, I tried clicking 5 times. Yes, I tried charging them. No, EScribe won't connect to them. No, they don't work. I love my DNA's, but this just makes me angry. 1
xCH13Fx Posted April 11, 2019 Report Posted April 11, 2019 I just grabbed a Lost Vape DNA Go device. I just wanna say, no this hasn't happened to me, BUT THIS IS NOT CUSTOMER SERVICE!! lol They should be sending you a brand new device overnight, then you ship back your defective unit, and they can resell or whatever they want to do with it. I don't care, but what I care about, is the extremely highly priced nicotine delivery paper weight that they produced. The customer shouldn't have to brunt the time on getting these devices fixed, thats the manufacturers fault and responsibility. Poo Poo on all of you saying 1 week without your device is great customer service. That's terrible customer service. Have a great day. 1 1
Thebigjim Posted April 11, 2019 Report Posted April 11, 2019 @xCH13Fx Quote Poo Poo on all of you saying 1 week without your device is great customer service. That's terrible customer service. That is what I'm saying. I appreciate getting it fixed but paying for shipping and having to wait a week isn't good. That week felt like years. 1
dandiele Posted April 11, 2019 Report Posted April 11, 2019 I agree 100%. I have two, and both are defective. I threw the 2nd one away after sending in the first one. They are garbage! 1
xCH13Fx Posted April 12, 2019 Report Posted April 12, 2019 All that being said, I'm on day two on my new device, after coming from a Q, and WOW, this is so much better. I should have sprang for the few extra dollars to begin with and got this initially. 1
Spiraldownfal Posted July 1, 2019 Report Posted July 1, 2019 I know the DNA go and the quest are two seperate units but mine is having a issue as well and with a purple light similar to one mentioned here. Any idea if the quest line is also being fixed
xCH13Fx Posted July 1, 2019 Report Posted July 1, 2019 I had that happen to my device when i popped on a new pop. Couldn't get it to recognize, just purple flashes. Put the old pod on, took a rip, put new one on, and it started working. Hopefully just a fluke
AdMan Posted May 2, 2020 Report Posted May 2, 2020 My DNA GO has this issue albeit non-fatally and intermittently oh yeah.... it was produced in May 2019 (see attached.). I charged her up, then with a USB DATA capable cable connected her to ESCribe an drestored factory defaults, physically hard rebooted. Disconnected, reconnected, applied the Service Pack Update (that one that ups the '3 Power Modes' to '5 Power Modes'), hard rebooted. Disconnected, reconnected, ran Device Monitor while happily puffing away. Love the performance and hardware , the deficient and kluge user Manual provides a clue to all I will expect from 'Lost Horizons' CCP Customer Service. And that's okay, because I have you all, you have me and together with the help of Google and Reddit we will figure this and a COVID-19 vaccine out.
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