FoggyMtnVape Posted October 22, 2015 Author Report Share Posted October 22, 2015 So I've had this for about a week now and no problems at all, been loving it. This morning I took it off the charger and vaped on it a few times while getting ready for work, everything was fine. I put it in my back pocket while I'm walking out the door and when I get to the car I put it in the door handle pocket. After I get situated and pulling out of the driveway I go to take a puff and nothing happened. I got to work and pulled the battery and hooked it up to escribe and nothing happened. I tested the fuse and it seems to still be good. What else can I do? I don't have a back up vape with me and the vape shop doesn't open until later today so a quick fix would be fabulous. Thanks!!! Link to comment Share on other sites More sharing options...
blueridgedog Posted October 22, 2015 Report Share Posted October 22, 2015 No power while the USB is plugged in? Link to comment Share on other sites More sharing options...
FoggyMtnVape Posted October 22, 2015 Author Report Share Posted October 22, 2015 Nope, no power at all. Link to comment Share on other sites More sharing options...
FoggyMtnVape Posted October 23, 2015 Author Report Share Posted October 23, 2015 Is evolv still around? I submitted a ticket but haven't heard anything from them yet. I took the board out last night and I have 11.8v from the battery to the fire button and when fire button is pressed it passes 11.8v to the other leg of the button and down to the test point on the side of the board but nothing happens. Link to comment Share on other sites More sharing options...
blueridgedog Posted October 23, 2015 Report Share Posted October 23, 2015 I have gotten replies from help tickets in 24 hours or less. Check your junk mail folders etc. Link to comment Share on other sites More sharing options...
FoggyMtnVape Posted October 23, 2015 Author Report Share Posted October 23, 2015 Nope, nothing from them in spam either. From what I've heard their support is top notch. Hopefully I will get a response soon. Link to comment Share on other sites More sharing options...
FoggyMtnVape Posted October 23, 2015 Author Report Share Posted October 23, 2015 Not sure if it makes a difference but I followed the contact us link from the warranty page and submitted a request through http://www.evolvapor.com/contact.php here first. I just went back and noticed the contact form you follow straight from the home page was different so I submitted one through http://helpdesk.evolvapor.com/index.php?a=add so maybe I just sent it to the wrong place the first time. Link to comment Share on other sites More sharing options...
FoggyMtnVape Posted October 26, 2015 Author Report Share Posted October 26, 2015 OK, I got a reply from evolv and they said to send the mod along with the receipt to them. Will the shipping notification suffice for a receipt? It has the product and total on it. Link to comment Share on other sites More sharing options...
dwcraig1 Posted October 27, 2015 Report Share Posted October 27, 2015 FoggyMtnVape said:OK, I got a reply from evolv and they said to send the mod along with the receipt to them. Will the shipping notification suffice for a receipt? It has the product and total on it.How about the Paypal receipt you may have in your email? Assuming of coarse that you used Paypal. Link to comment Share on other sites More sharing options...
FoggyMtnVape Posted October 27, 2015 Author Report Share Posted October 27, 2015 Nope, he uses a business account. He said the invoice he downloaded from gearbest needed asian language pack for adobe to open so it's in Chinese anyways. The shipping notification has same info as the invoice did from what he told me. Link to comment Share on other sites More sharing options...
scruffypunkmonkey Posted February 4, 2016 Report Share Posted February 4, 2016 Did you ever get this resolved? I believe I have the same problem... Link to comment Share on other sites More sharing options...
VapingBad Posted February 4, 2016 Report Share Posted February 4, 2016 Try messing the GearBest's rep who is a member here Vapor.gearbest.com and lets us all know how you guys got on. Remember it is their New Year holiday ATM so it may take a couple of weeks to get a reply. Link to comment Share on other sites More sharing options...
FoggyMtnVape Posted February 4, 2016 Author Report Share Posted February 4, 2016 Yes, I submitted a ticket to evolv and they asked for the invoice so I sent them the next best thing (the shipping slip). They told me to send in the board or mod, which ever I could, so I desoldered the board and sent it in and they had a new one out to me in a couple days. Link to comment Share on other sites More sharing options...
dwcraig1 Posted February 5, 2016 Report Share Posted February 5, 2016 FoggyMtnVape said:Yes, I submitted a ticket to evolv and they asked for the invoice so I sent them the next best thing (the shipping slip). They told me to send in the board or mod, which ever I could, so I desoldered the board and sent it in and they had a new one out to me in a couple days.Sometimes I fell we need a "Like" button. This is one of them. Link to comment Share on other sites More sharing options...
Spector NS5 RD Posted February 5, 2016 Report Share Posted February 5, 2016 dwcraig1 said:[QUOTE=FoggyMtnVape]Yes, I submitted a ticket to evolv and they asked for the invoice so I sent them the next best thing (the shipping slip). They told me to send in the board or mod, which ever I could, so I desoldered the board and sent it in and they had a new one out to me in a couple days.Sometimes I fell we need a "Like" button. This is one of them.[/QUOTE]that's friggin crazy. i was thinking the same thing when you backed me up on how the dna does charging. i was gonna quote your post where you said you agreed on the way it charges and only type in quotes " chunkybutt200 like your post" as joke. but ya, how about that for custy service! 'send us the board OR the mod" and you know they have a pile of mods from people sending the entire unit in. sweet deal i tell ya. Link to comment Share on other sites More sharing options...
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