Jump to content

Not working...tried all that I know of to try


NaeFinley

Recommended Posts

I tried to do the latest firmware update, it didn't finish and now my Reuleaux won't work at all. It says couldn't find device version. I tried to force the update after rebooting my computer, it then says couldn't find the serial #. I also tried to restore to factory settings and it says the same thing. I am without my Vape now. It was an okay day that turned to crap.

Link to comment
Share on other sites

NaeFinley said:

I tried to do the latest firmware update, it didn't finish and now my Reuleaux won't work at all. It says couldn't find device version. I tried to force the update after rebooting my computer, it then says couldn't find the serial #. I also tried to restore to factory settings and it says the same thing. I am without my Vape now. It was an okay day that turned to crap.

are running escribe through a mac by using virtual box or something similar? that has caused a lot people problems when updating their FW. if you are running it through a mac, if you can, try a FW update with an actual windows PC. other than that i'm not familiar with macs and parallels. i do know the dna 75/200 boards are un brickable.
Link to comment
Share on other sites

Thank you for the reply. I was trying to do it on Windows. I sent out a ticket so hopefully someone will get back to me? I read here that this same exact thing happened to someone else and they were able to force the update as where I cannot because it says unable to find or locate serial #.

Link to comment
Share on other sites

NaeFinley said:

Thank you for the reply. I was trying to do it on Windows. I sent out a ticket so hopefully someone will get back to me? I read here that this same exact thing happened to someone else and they were able to force the update as where I cannot because it says unable to find or locate serial #.

here are a few members and admins you could PM about your situation: vapingbad, nick, billw50, james and dwcraig1 they should be able to help out a lot more. they are computer savvy, where i am not.
Link to comment
Share on other sites

& I don't have another computer to try it on but I did do different cables. It's just weird bc it recognizes the device and everything, the screen just won't turn on and it says it can't verify the serial # or know what version the chip is running.

Link to comment
Share on other sites

ChunkyButt200 said:

here are a few members and admins you could PM about your situation: vapingbad, nick, billw50, james and dwcraig1 they should be able to help out a lot more. they are computer savvy, where i am not.


IMO it is  better to keep it in the threads and available for all and you will get the same help/guess/comfort from me anyway.

It could be the USB cable and unless they have another device that exchanges data with the Pc over a USB cable and have used that it is impossible to be definite, sorry.
Link to comment
Share on other sites

I am just totally at my wits end. I sure am hoping someone can direct me through some steps or I can send it in and have something done. These are the two responses I get no matter what I try to do inside Escribe: "Can't figure out the device version." "Failed to get serial number." Hard reboot command issued with a huge red X (meaning it didn't do the reboot)

Link to comment
Share on other sites

This is the first time that I recall hearing this problem when using a Windows computer. You might try uninstalling Escribe and reinstalling it, it is quick to do and can't hurt anything.
Just thinking maybe the app got corrupted, probably a long shot though. The folks at Evolv will probably not be responding till tomorrow so just be patient. 

Link to comment
Share on other sites

Ok you uninstalled EScribe and then reinstalled SetupES_2016-02-27 (v1.0.42.0).exe or 2016-02-29 right? Then connect it up to the Reuleaux DNA200 and from EScribe -> Tools -> Update firmware. Then pick the 2016-02-23.sw-update file. Will it allow you to do this? And what update did you use when it just quit?

Link to comment
Share on other sites

Yes all correct Bill. & it was the same version as you stated above. The 02-23.sw-update file that I tried to run. This particular device had never been used in escribe so it's a brand new piece. - makes me even more like, wt*? These are still the only responses that I get no matter what I do. "Can't figure out the device version" Or "Failed to get serial number"

Link to comment
Share on other sites

Okay, I can give it a shot. It's just a standard gateway computer with Windows, not 100% sure what version at the moment (currently at work). So, if I do this and it works that would be amazing. On another note if it doesn't work, does Evolv take in devices or chips to get them in running condition?

Link to comment
Share on other sites

I should have said "Basically" brand new...never had anything changed inside escribe and not used hardly at all. I don't think where I got it from would honor me sending it back because it's probably been more than 90 days (not sure atm) . Plus It's an issue with the chip due to trying to update the firmware. I'm going to have a buddy of mine check it out on my lunch break today. Stay tuned for more details. :-) (-;

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...