NaeFinley Posted May 22, 2016 Author Report Share Posted May 22, 2016 I tried to do the latest firmware update, it didn't finish and now my Reuleaux won't work at all. It says couldn't find device version. I tried to force the update after rebooting my computer, it then says couldn't find the serial #. I also tried to restore to factory settings and it says the same thing. I am without my Vape now. It was an okay day that turned to crap. Link to comment Share on other sites More sharing options...
NaeFinley Posted May 22, 2016 Author Report Share Posted May 22, 2016 HELP someone!!! Link to comment Share on other sites More sharing options...
Spector NS5 RD Posted May 22, 2016 Report Share Posted May 22, 2016 NaeFinley said:I tried to do the latest firmware update, it didn't finish and now my Reuleaux won't work at all. It says couldn't find device version. I tried to force the update after rebooting my computer, it then says couldn't find the serial #. I also tried to restore to factory settings and it says the same thing. I am without my Vape now. It was an okay day that turned to crap. are running escribe through a mac by using virtual box or something similar? that has caused a lot people problems when updating their FW. if you are running it through a mac, if you can, try a FW update with an actual windows PC. other than that i'm not familiar with macs and parallels. i do know the dna 75/200 boards are un brickable. Link to comment Share on other sites More sharing options...
NaeFinley Posted May 22, 2016 Author Report Share Posted May 22, 2016 Thank you for the reply. I was trying to do it on Windows. I sent out a ticket so hopefully someone will get back to me? I read here that this same exact thing happened to someone else and they were able to force the update as where I cannot because it says unable to find or locate serial #. Link to comment Share on other sites More sharing options...
Spector NS5 RD Posted May 22, 2016 Report Share Posted May 22, 2016 NaeFinley said:Thank you for the reply. I was trying to do it on Windows. I sent out a ticket so hopefully someone will get back to me? I read here that this same exact thing happened to someone else and they were able to force the update as where I cannot because it says unable to find or locate serial #. here are a few members and admins you could PM about your situation: vapingbad, nick, billw50, james and dwcraig1 they should be able to help out a lot more. they are computer savvy, where i am not. Link to comment Share on other sites More sharing options...
dwcraig1 Posted May 22, 2016 Report Share Posted May 22, 2016 Does it say anything on the screen of the mod? Have you tried it with a different data cable and/or computer? Link to comment Share on other sites More sharing options...
NaeFinley Posted May 22, 2016 Author Report Share Posted May 22, 2016 It will not turn on whatsoever it's black screen. Won't charge or anything. Weird thing is when I plug it in for escribe, it recognizes it as the device I renamed though. Link to comment Share on other sites More sharing options...
NaeFinley Posted May 23, 2016 Author Report Share Posted May 23, 2016 & I don't have another computer to try it on but I did do different cables. It's just weird bc it recognizes the device and everything, the screen just won't turn on and it says it can't verify the serial # or know what version the chip is running. Link to comment Share on other sites More sharing options...
VapingBad Posted May 23, 2016 Report Share Posted May 23, 2016 ChunkyButt200 said:here are a few members and admins you could PM about your situation: vapingbad, nick, billw50, james and dwcraig1 they should be able to help out a lot more. they are computer savvy, where i am not.IMO it is better to keep it in the threads and available for all and you will get the same help/guess/comfort from me anyway.It could be the USB cable and unless they have another device that exchanges data with the Pc over a USB cable and have used that it is impossible to be definite, sorry. Link to comment Share on other sites More sharing options...
NaeFinley Posted May 23, 2016 Author Report Share Posted May 23, 2016 I am just totally at my wits end. I sure am hoping someone can direct me through some steps or I can send it in and have something done. These are the two responses I get no matter what I try to do inside Escribe: "Can't figure out the device version." "Failed to get serial number." Hard reboot command issued with a huge red X (meaning it didn't do the reboot) Link to comment Share on other sites More sharing options...
dwcraig1 Posted May 23, 2016 Report Share Posted May 23, 2016 This is the first time that I recall hearing this problem when using a Windows computer. You might try uninstalling Escribe and reinstalling it, it is quick to do and can't hurt anything.Just thinking maybe the app got corrupted, probably a long shot though. The folks at Evolv will probably not be responding till tomorrow so just be patient. Link to comment Share on other sites More sharing options...
NaeFinley Posted May 23, 2016 Author Report Share Posted May 23, 2016 No one from Evolv got with me today....still no vape :-( please someone help me! Link to comment Share on other sites More sharing options...
BillW50 Posted May 24, 2016 Report Share Posted May 24, 2016 Did you try removing all of the batteries, then connect it to EScribe without the batteries? Link to comment Share on other sites More sharing options...
NaeFinley Posted May 24, 2016 Author Report Share Posted May 24, 2016 Yes I did. Two or three times I did. :-/ Link to comment Share on other sites More sharing options...
BillW50 Posted May 24, 2016 Report Share Posted May 24, 2016 Ok you uninstalled EScribe and then reinstalled SetupES_2016-02-27 (v1.0.42.0).exe or 2016-02-29 right? Then connect it up to the Reuleaux DNA200 and from EScribe -> Tools -> Update firmware. Then pick the 2016-02-23.sw-update file. Will it allow you to do this? And what update did you use when it just quit? Link to comment Share on other sites More sharing options...
NaeFinley Posted May 24, 2016 Author Report Share Posted May 24, 2016 Yes all correct Bill. & it was the same version as you stated above. The 02-23.sw-update file that I tried to run. This particular device had never been used in escribe so it's a brand new piece. - makes me even more like, wt*? These are still the only responses that I get no matter what I do. "Can't figure out the device version" Or "Failed to get serial number" Link to comment Share on other sites More sharing options...
BillW50 Posted May 24, 2016 Report Share Posted May 24, 2016 Close EScribe, disconnect any DNA. Then run this file called USBRemover that I would give a shot. This removes the driver from Windows and then EScribe will reinstall the driver. What kind of Windows machine is this anyway?https://www.dimensionengineering.com/software/USBRemover.zip Link to comment Share on other sites More sharing options...
NaeFinley Posted May 24, 2016 Author Report Share Posted May 24, 2016 Okay, I can give it a shot. It's just a standard gateway computer with Windows, not 100% sure what version at the moment (currently at work). So, if I do this and it works that would be amazing. On another note if it doesn't work, does Evolv take in devices or chips to get them in running condition? Link to comment Share on other sites More sharing options...
BillW50 Posted May 24, 2016 Report Share Posted May 24, 2016 Oh good, I know a bit about Gateway machines. Yes Evolv will repair your board. They will probably ask you to unsolder it from the Reuleaux. But if you are not experienced at soldering, just tell them this. Link to comment Share on other sites More sharing options...
NaeFinley Posted May 24, 2016 Author Report Share Posted May 24, 2016 I'm going to give it a try as soon as I get home. I will stay in touch with you Bill. Thanks for your time and offering to help me. Link to comment Share on other sites More sharing options...
retird Posted May 24, 2016 Report Share Posted May 24, 2016 You said it is a new piece... if ya can't get it going how about sending it back to where ya got it for replacement under warranty? Link to comment Share on other sites More sharing options...
NaeFinley Posted May 24, 2016 Author Report Share Posted May 24, 2016 I should have said "Basically" brand new...never had anything changed inside escribe and not used hardly at all. I don't think where I got it from would honor me sending it back because it's probably been more than 90 days (not sure atm) . Plus It's an issue with the chip due to trying to update the firmware. I'm going to have a buddy of mine check it out on my lunch break today. Stay tuned for more details. :-) (-; Link to comment Share on other sites More sharing options...
NaeFinley Posted May 24, 2016 Author Report Share Posted May 24, 2016 It means a lot to have all of this feedback. What a great community! Link to comment Share on other sites More sharing options...
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