NaeFinley

It means a lot to have all of this feedback. What a great community!

I should have said "Basically" brand new...never had anything changed inside escribe and not used hardly at all. I don't think where I got it from would honor me sending it back because it's probably been more than 90 days (not sure atm) . Plus It's an issue with the chip due to trying to update the firmware. I'm going to have a buddy of mine check it out on my lunch break today. Stay tuned for more details. :-) (-;

I'm going to give it a try as soon as I get home. I will stay in touch with you Bill. Thanks for your time and offering to help me.

Okay, I can give it a shot. It's just a standard gateway computer with Windows, not 100% sure what version at the moment (currently at work). So, if I do this and it works that would be amazing. On another note if it doesn't work, does Evolv take in devices or chips to get them in running condition?

Yes all correct Bill. & it was the same version as you stated above. The 02-23.sw-update file that I tried to run. This particular device had never been used in escribe so it's a brand new piece. - makes me even more like, wt*? These are still the only responses that I get no matter what I do. "Can't figure out the device version" Or "Failed to get serial number"

Yes I did. Two or three times I did. :-/

No one from Evolv got with me today....still no vape :-( please someone help me!

I am just totally at my wits end. I sure am hoping someone can direct me through some steps or I can send it in and have something done. These are the two responses I get no matter what I try to do inside Escribe: "Can't figure out the device version." "Failed to get serial number." Hard reboot command issued with a huge red X (meaning it didn't do the reboot)

& I don't have another computer to try it on but I did do different cables. It's just weird bc it recognizes the device and everything, the screen just won't turn on and it says it can't verify the serial # or know what version the chip is running.

It will not turn on whatsoever it's black screen. Won't charge or anything. Weird thing is when I plug it in for escribe, it recognizes it as the device I renamed though.

Thank you for the reply. I was trying to do it on Windows. I sent out a ticket so hopefully someone will get back to me? I read here that this same exact thing happened to someone else and they were able to force the update as where I cannot because it says unable to find or locate serial #.

HELP someone!!!

I tried to do the latest firmware update, it didn't finish and now my Reuleaux won't work at all. It says couldn't find device version. I tried to force the update after rebooting my computer, it then says couldn't find the serial #. I also tried to restore to factory settings and it says the same thing. I am without my Vape now. It was an okay day that turned to crap.