Bingo6104 Posted February 20, 2016 Author Report Share Posted February 20, 2016 Well after getting my board back from warranty I go to load it up with escribe to update the firmware. Escribe crashed during the upload and now my board will not come on. I have tried to do so manually in ecribe and I get a no device connected when i try now. I have searched for a while and I haven't had any luck finding a solution. I've tried 5 different data cables, even ones that have worked before with no luck. Any suggestions? ? Link to comment Share on other sites More sharing options...
retird Posted February 20, 2016 Report Share Posted February 20, 2016 So did you uninstall EScribe and re-install it since it crashed? Which version of Escribe? Link to comment Share on other sites More sharing options...
Bingo6104 Posted February 20, 2016 Author Report Share Posted February 20, 2016 Yes i tried that as well. The latest version from the website. Link to comment Share on other sites More sharing options...
retird Posted February 20, 2016 Report Share Posted February 20, 2016 So you have latest version from this forum site or Evolv's main website? Click on Help/about EScribe... and see the version number...latest is 1.0.39 Link to comment Share on other sites More sharing options...
Bingo6104 Posted February 20, 2016 Author Report Share Posted February 20, 2016 The main site,1.0.32 Link to comment Share on other sites More sharing options...
retird Posted February 20, 2016 Report Share Posted February 20, 2016 That is dated August of last year... you can go to post 1 in this thread to load the latest test version or the recommended version below it......after loading the one you want you might see if it works for you... if not try this:Click on Tools/update firmware... open the dna200 folder... click on the latest file and click open.... forces an update which may help. Link to comment Share on other sites More sharing options...
Bingo6104 Posted February 20, 2016 Author Report Share Posted February 20, 2016 Just downloaded and to force update again. Same issue, no device found Link to comment Share on other sites More sharing options...
retird Posted February 20, 2016 Report Share Posted February 20, 2016 So you tried to force the update and got an error message... did you click thru the error message? Try again...In EScribe try clicking Get Information under MY DNA in the General Tab.... Link to comment Share on other sites More sharing options...
Bingo6104 Posted February 20, 2016 Author Report Share Posted February 20, 2016 No matter what i do escribe will not connect to the board. Link to comment Share on other sites More sharing options...
Bingo6104 Posted February 20, 2016 Author Report Share Posted February 20, 2016 I just got it, dont know what the deal is. Maybe the thousand time unplug and plugging it up and forcing the update worked. Might be a communication issue with my laptop Link to comment Share on other sites More sharing options...
retird Posted February 20, 2016 Report Share Posted February 20, 2016 Good you got it done.... Link to comment Share on other sites More sharing options...
Bingo6104 Posted February 20, 2016 Author Report Share Posted February 20, 2016 Thanks for coming in helping. I just about gave up. Link to comment Share on other sites More sharing options...
retird Posted February 20, 2016 Report Share Posted February 20, 2016 You are very welcome.... glad I could help.... enjoy.... Link to comment Share on other sites More sharing options...
blueridgedog Posted February 21, 2016 Report Share Posted February 21, 2016 At times, if it has failed during an update and all the computers sees is the recovery device, you should remove all other USB devices and do a clean power on with the DNA200 connected fro cold boot. Link to comment Share on other sites More sharing options...
Nick Posted February 23, 2016 Report Share Posted February 23, 2016 Just to chime in, this was likely caused by windows update driver search. I have noticed on a few select machine that the device will connect, the board shows up in Device Manager, but it doesn't become "available" to connect to EScribe as the driver search sometimes takes 5-10 minutes. Not sure exactly why it works so fast on some machine, and takes forever on others but I've had to turn this off under advanced system options in a few cases, such as on my laptop. We looked into this a bit but it seems to be related to how windows handle drivers and not something we are doing. Link to comment Share on other sites More sharing options...
Gpatrick31 Posted June 21, 2016 Report Share Posted June 21, 2016 i am having the exact same issue. i have no clue what is going on. I installed escribe and updated my device only a week into having the device (lavabox). I am using the cable that came with the lavabox. I attempted to update and then the device shut off and will not turn back on. I have tried all of the troubleshooting tips listed previously and nothing. help? Link to comment Share on other sites More sharing options...
Gpatrick31 Posted June 21, 2016 Report Share Posted June 21, 2016 oh and it gives me "cant figure out device version" everytime i force an update Link to comment Share on other sites More sharing options...
druckle Posted June 21, 2016 Report Share Posted June 21, 2016 I've occasionally had these same issues and it has always been a windows problem with respect to how USB drivers/devices are detected.My solution so far is to shut down the machine with the DNA device connected and reboot. Proper detection of all USB drivers and devices sometimes seems to take a long time so I pour a cup of coffee and chill or do some useful work elsewhere.So far this simple solution has not failed me. It's an inconvenience but apparently one just has to let Windows be Windows. Link to comment Share on other sites More sharing options...
Gpatrick31 Posted June 21, 2016 Report Share Posted June 21, 2016 I am trying this now, but the computer will detect the device is there and will show up in escribe, I just can't pull any data from it and since I first tried to update the device won't turn on Link to comment Share on other sites More sharing options...
Gpatrick31 Posted June 21, 2016 Report Share Posted June 21, 2016 So I kept the device plugged in, rebooted the computer, let it sit for a good 15 minutes, started up escribe, let it sit for awhile longer and I am still getting the same problem Link to comment Share on other sites More sharing options...
dwcraig1 Posted June 21, 2016 Report Share Posted June 21, 2016 This is really a long shot but have you tried completely disconnecting the battery ( both main plug and balance plug) and re-connecting it. This would amount to a hard re-boot.Might not help but should be easy enough to do. Link to comment Share on other sites More sharing options...
BillW50 Posted June 21, 2016 Report Share Posted June 21, 2016 And to add to dwcraig1's suggestion, unplug it from the USB when you disconnect the battery. As with the USB plugged in, it still gets power and removing the batteries for a bit will not reset the DNA200. Link to comment Share on other sites More sharing options...
dwcraig1 Posted June 21, 2016 Report Share Posted June 21, 2016 BillW50 said:And to add to dwcraig1's suggestion, unplug it from the USB when you disconnect the battery. As with the USB plugged in, it still gets power and removing the batteries for a bit will not reset the DNA200.Good idea Link to comment Share on other sites More sharing options...
Gpatrick31 Posted June 21, 2016 Report Share Posted June 21, 2016 I did this, and still no luck. I really don't want to say it's the mod. I absolutely love the thing. I'm using an old gateway that's like 6 years old. I've always had problems with it. But surely there's nothing I did that would have fried the chip or anything inside right? I am going to connect it to a friends MacBook later today. He uses escribe as well and we will see if we can get it up and running again Link to comment Share on other sites More sharing options...
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