Tonioh0307 Posted June 27, 2021 Report Share Posted June 27, 2021 Hi, I bought a new VAPE CIGE VTBOX250C and 2 new Sony VTC6, I fully charged the vtc6 and insert them into the box, but the box says me 4% battery, is this a software issue? I can fix this in any way? Link to comment Share on other sites More sharing options...
Wayneo Posted June 27, 2021 Report Share Posted June 27, 2021 Start escribe with mod plugged in. Click on 'Device Monitor'. You don't need to take a puff or anything. Here is an example of what's requested, this is done with Windows Snipping Tool but any screen grab will do. Link to comment Share on other sites More sharing options...
retird Posted June 27, 2021 Report Share Posted June 27, 2021 2 hours ago, Tonioh0307 said: Hi, I bought a new VAPE CIGE VTBOX250C and 2 new Sony VTC6, I fully charged the vtc6 and insert them into the box, but the box says me 4% battery, is this a software issue? I can fix this in any way? Download EScribe, connect device to it. Then open Device Monitor and see what the voltage of each battery shows. Also on the main page of EScribe in the upper left it will show if an update is available for the software. Link to comment Share on other sites More sharing options...
Tonioh0307 Posted June 27, 2021 Author Report Share Posted June 27, 2021 (edited) Hi, thank you for your quick answer, here's the screen, i charged the battery for the first time together yesterday, I already updadet the box at the last version and I did a "Restore defaults" too Edited June 27, 2021 by Tonioh0307 Link to comment Share on other sites More sharing options...
Wayneo Posted June 27, 2021 Report Share Posted June 27, 2021 Your cell 2, if you look is only at 3.4v which is much lower than cell 1. You should externally charge both. When done charging they should both be above 4.1V 1 Link to comment Share on other sites More sharing options...
Tonioh0307 Posted June 28, 2021 Author Report Share Posted June 28, 2021 (edited) 8 ore fa, Wayneo ha scritto: Your cell 2, if you look is only at 3.4v which is much lower than cell 1. You should externally charge both. When done charging they should both be above 4.1V I tried to charge both batteries with my nitecore D2 and then insert the batteries in the box, same problem... Like this Video Edited June 28, 2021 by Tonioh0307 Link to comment Share on other sites More sharing options...
Wayneo Posted June 28, 2021 Report Share Posted June 28, 2021 If you look at your voltages of each battery right now in Device Monitor, and then with the same batteries, unplug the mod, swap battery positions, plug back in and look again in Device Monitor I believe you should still see cell 2 is low. If what I say is true, you should return the mod to the place of purchase. Your mod is DOA (dead on arrival) It appears more like wiring connections as opposed to a board issue. 1 Link to comment Share on other sites More sharing options...
Tonioh0307 Posted June 28, 2021 Author Report Share Posted June 28, 2021 Ok thank you Link to comment Share on other sites More sharing options...
yqqwe Posted July 19, 2021 Report Share Posted July 19, 2021 i think you should contact custom support, before asking in the forum.😀 Link to comment Share on other sites More sharing options...
BillW50 Posted July 19, 2021 Report Share Posted July 19, 2021 6 hours ago, yqqwe said: i think you should contact custom support, before asking in the forum.😀 Custom support is who you call when you want a special board made to your specs. Which costs tens of thousands if not more. I don't know why you would notify them for a board problem? I'd use the forum (free) or submit a RMA form. 1 Link to comment Share on other sites More sharing options...
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