stuartro Posted February 14, 2021 Report Share Posted February 14, 2021 Anyone know where I can find a replacement part for the battery door on my Lost Vape Paranormal DNA250? Apparently Evolv supplies these parts but I haven’t found any links so far. Link to comment Share on other sites More sharing options...
retird Posted February 14, 2021 Report Share Posted February 14, 2021 Lower right corner of my post (in red).. 1 Link to comment Share on other sites More sharing options...
stuartro Posted February 14, 2021 Author Report Share Posted February 14, 2021 Hi retird, I’m not sure which post I should look at—looked at a few but no red corner. Pls can you send a direct link? Perhaps I’m just slow today... Link to comment Share on other sites More sharing options...
stuartro Posted February 14, 2021 Author Report Share Posted February 14, 2021 I’m browsing using my iPhone... not sure if that is why I can’t see what you are referring to (?) Link to comment Share on other sites More sharing options...
stuartro Posted February 14, 2021 Author Report Share Posted February 14, 2021 I finally found it - using my desktop computer. The footer in your messages doesn’t show on my iPhone. Have submitted a ticket. Link to comment Share on other sites More sharing options...
dwc Posted March 25, 2021 Report Share Posted March 25, 2021 is there a way i can get a few door hinges i can pay Link to comment Share on other sites More sharing options...
retird Posted March 25, 2021 Report Share Posted March 25, 2021 25 minutes ago, dwc said: is there a way i can get a few door hinges i can pay EVOLV Start a Ticket: https://helpdesk.evolvapor.com/index.php?a=add&category=1 Give them the details of your request.... Link to comment Share on other sites More sharing options...
stuartro Posted March 25, 2021 Author Report Share Posted March 25, 2021 (edited) 2 hours ago, dwc said: is there a way i can get a few door hinges i can pay Good luck with this... I did as suggested and was politely told to get lost by Evolv as my LostVape Paranormal was more than a year old. I’ve since bought a LostVape Thelema DNA250C with a sliding battery cover—i.e. no hinge to break—with black calf-skin leather. It’s a truly beautiful device with exceptional build quality. In case you’re interested, see https:xxxxxxxxx/. I ordered direct from Lost Vape and got my mod in a few days via FedEx. Evolv’s DNA chips are superb, but their customer care sucks (big time, in my experience). If Evolv were to sell battery door replacements I could resurrect my Paranormal as a backup mod. However, based on the responses I received to my requests (and even pleas) you may be out of luck. Edited March 25, 2021 by dwcraig1 link removed due to advertising Link to comment Share on other sites More sharing options...
dwc Posted March 25, 2021 Report Share Posted March 25, 2021 well i haven't had the same experience as you have i have been around a long time and always had got great support try your ticket in china bro, i got in at the darwin and then the dna puck and then the dna 20 ect. all the way up tp the 250c i have supported Evolv i hate to see him go thanks for all you hard work man 1 Link to comment Share on other sites More sharing options...
retird Posted March 25, 2021 Report Share Posted March 25, 2021 34 minutes ago, stuartro said: Good luck with this... I did as suggested and was politely told to get lost by Evolv as my LostVape Paranormal was more than a year old. I’ve since bought a LostVape Thelema DNA250C with a sliding battery cover—i.e. no hinge to break—with black calf-skin leather. It’s a truly beautiful device with exceptional build quality. In case you’re interested, see https:xxxxxxxxx/. I ordered direct from Lost Vape and got my mod in a few days via FedEx. Evolv’s DNA chips are superb, but their customer care sucks (big time, in my experience). If Evolv were to sell battery door replacements I could resurrect my Paranormal as a backup mod. However, based on the responses I received to my requests (and even pleas) you may be out of luck. Your post didn't say but did you ask them if you could buy one door or did you just want it replaced under warranty? Link to comment Share on other sites More sharing options...
stuartro Posted March 25, 2021 Author Report Share Posted March 25, 2021 3 minutes ago, retird said: Your post didn't say but did you ask them if you could buy one door or did you just want it replaced under warranty? Yeah, I was willing to pay extra over the regular cost (and said as much multiple times in emails with Evolv) so as to avoid having to shell out $250 for a new mod. Even went as low as to plead with Evolv, but my pleas fell on deaf ears. Link to comment Share on other sites More sharing options...
retird Posted March 25, 2021 Report Share Posted March 25, 2021 8 hours ago, stuartro said: Yeah, I was willing to pay extra over the regular cost (and said as much multiple times in emails with Evolv) so as to avoid having to shell out $250 for a new mod. Even went as low as to plead with Evolv, but my pleas fell on deaf ears. Thanks for answering my question. In over 10 years I've never had a bad experience with Evolv. Sorry to hear that you did but I don't know what contractual agreement Evolv had/has with Lost Vape. Could it be that Evolv can't sell Lost Vape parts but only offer warranty repair/replacement? Link to comment Share on other sites More sharing options...
zark Posted March 25, 2021 Report Share Posted March 25, 2021 10 hours ago, stuartro said: Да, я был готов доплатить сверх обычной стоимости (и много раз говорил об этом в электронных письмах с Evolv), Дело в том, что корпус Paranormal производит другая корпорация это lostvape. По этому evolve не сможет Вам помочь с деталями корпуса. Link to comment Share on other sites More sharing options...
retird Posted March 25, 2021 Report Share Posted March 25, 2021 13 hours ago, stuartro said: Yeah, I was willing to pay extra over the regular cost (and said as much multiple times in emails with Evolv) so as to avoid having to shell out $250 for a new mod. Even went as low as to plead with Evolv, but my pleas fell on deaf ears. If Evolv can't help you you might try Lost Vape..... E-mail: support@lostvape.com Link to comment Share on other sites More sharing options...
stuartro Posted March 25, 2021 Author Report Share Posted March 25, 2021 29 minutes ago, retird said: If Evolv can't help you you might try Lost Vape..... E-mail: support@lostvape.com Will do. Thank you for the pointer. Link to comment Share on other sites More sharing options...
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