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Triade dna250c, case analyzer, device still charging at 0.001- 0.009 amps


HEAVEN
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Triade dna250c, case analyzer, device still charging at 0.001- 0.009 amps

when i run case analyzer its showing my mod still charging at 0.001- 0.009amps.
the battery is at 25% an left sitting for a few hours before running the test.
i have tried a firmware update, soft and hard reboots, disabling usb charging. i have checked the battery profile, its ok.
i have NEW (LG HG2 batteries)

LINK to batteries 
https://cdn.shopify.com/s/files/1/0674/3651/files/lg-hg2-spec-sheet.pdf

I have looked online for hours for a fix but no fix, just other people with the same problem.
But there is no information on how they resolved the issue.
can you please help me fix this

thanks 

I have lodged a ticket and so far there has been no help

this is the reply I got.

(Your battery needs to be fully charged before starting the test. Additionally, I would let the device sit for and hour or so before starting the test)

I don't think anyone actually read my ticket!


 

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Your answer is right in your screenshot. The case analyzer is establishing a starting temperature for its test. Once the timer runs out the mod will charge at various currents and allow a cooling  period between some of them.  There will be a message and a timer for each portion of the test. Just be patient and let the test run.

 

PS - I believe the case analyzer test needs to be run with a discharged battery since its using the heat generated from charging to  obtain its results. Maybe the respondent got confused and thought you were running the battery analyzer utility and thats why they recommended a full charged battery.  Also letting your device sit before running the case analyzer does not affect the time it takes to establish the starting temperature in my experience.

Edited by gratefulbuddy
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7 hours ago, gratefulbuddy said:

Your answer is right in your screenshot. The case analyzer is establishing a starting temperature for its test. Once the timer runs out the mod will charge at various currents and allow a cooling  period between some of them.  There will be a message and a timer for each portion of the test. Just be patient and let the test run.

 

PS - I believe the case analyzer test needs to be run with a discharged battery since its using the heat generated from charging to  obtain its results. Maybe the respondent got confused and thought you were running the battery analyzer utility and thats why they recommended a full charged battery.  Also letting your device sit before running the case analyzer does not affect the time it takes to establish the starting temperature in my experience.

Yeah well like I said if the respondent had of read it the ticket they would know and I was talking about case analyzer

lol and the ticket subject/title name is (case analyzer, device still charging at 0.001- 0.003 amps)

I guess I should've been more clear, this part of the test is trying to establish stable temperature at the very start of the case analyzer test. There should be in zero charge going through to the battery to a  establish stable temperature reading and because of the small charge leakage going through it is heating up, more than 5° C within the first five minutes. which will throw the over all readings out. Like it said in the picture waiting for steady temperature, and again because of the small charge leaking through it is unable to do so because the temperature is rising.

PS the charge leaking through at that point of the test (The start of the test) is not normal and should not be happening!

yes the mod has been left to sit for a long period of time before doing this test and yes the battery has been discharged past 25%

I guess I should change it to (case analyzer, device still charging at 0.001- 0.003 amps when it should not be CHARGING AT ALL and it is heating up the mod)

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Edited by HEAVEN
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35 minutes ago, gratefulbuddy said:

I'm pretty sure the board needs some current to run the sensors and components to do this test.  But I get it - you don't believe me or the help staff at Evolv. Maybe James will chime in at some point to clarify this matter further.

Lol, i'm pretty sure that the current coming from the three batteries (lg hg2 x3) in the mod  is sufficient enough to run the components to do the test .

The current we are seeing is it charging when it should not be charging, don't quote me on that I could be wrong.

And yes it would be nice if someone who knew what they were talking about would join and Chime in on this!

PS what would you know of what the help staff have told me besides what I've told you.

Edited by HEAVEN
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10 minutes ago, dwcraig1 said:

If you stated how long that you waited for the temp to stabilize I missed it. So how long did you wait?

I didn't state how long I left the test run for the first time. I let the test complete but the results were bad because of this trickle charge leak. 

The pictures above show the first five minutes of it heating up over 5° C in that time period when it should not be heating up at all

I know this is not normal for it to leak charge when it should not be charging. 

I want to know how to fix the problem ?

do I need to send it away?

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13 minutes ago, gratefulbuddy said:

Your video shows someone running case analyzer on a DNA 75 device. I just used case analyzer on  a range of DNA 75, DNA 75C, DNA 200, DNA 250 and DNA 250C boards.  The single cell setup of my DNA 75s and 75Cs are the only ones that produce the absolute flat 0 current at the beginning of the test you are seeking. 

I have read plenty of posts on here regarding this issue some borads do it some boards do not.

you must be unlucky

jetro has seven different DNA devices and none of them do have this problem

Type case analyse into the search bar you will find More examples, i  wasn't going to search all day AGAIN just to show you so feel free to do it yourself

most of these topics end with asked the helpdesk which I have already done.

just thought someone might have an answer by now as to a fix

and if it is normal why is the help staff at Evolv not just saying this is normal and of story!

 

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