schaub Posted June 30, 2017 Report Share Posted June 30, 2017 I have my account set up ( I think), however i can not get my vape to connect to my computer. It keeps saying that there is no usb device plugged in, yet it shows that my device is charging. The title warranty service pops up on my device and i can not get it to link to change the any of the settings. looking for help. Link to comment Share on other sites More sharing options...
ThatGuySwain Posted June 30, 2017 Report Share Posted June 30, 2017 Which device are you trying to connect? Have you tried another USB cable? Does the USB port on the Device look okay, not mangled or have bent or broken pins? Link to comment Share on other sites More sharing options...
schaub Posted June 30, 2017 Author Report Share Posted June 30, 2017 It is a lava box. and yes i even when out and bought a new cable. and yeah the USB port is fine no problems there. and yet it will still not sync with it. Link to comment Share on other sites More sharing options...
giz_60 Posted June 30, 2017 Report Share Posted June 30, 2017 If you are seeing 'Warranty Service' on the device's screen, then there is most likely an issue with the device, which is why Escribe is not seeing it. If still in warranty, contact the vendor you purchased the device from or the manufacturer.. Link to comment Share on other sites More sharing options...
schaub Posted June 30, 2017 Author Report Share Posted June 30, 2017 if that is the case I'm guessing my battery is dying on me. I've had it for over a year and got some good use out of it. Link to comment Share on other sites More sharing options...
giz_60 Posted July 1, 2017 Report Share Posted July 1, 2017 If it was a battery issue, you should be seeing a 'Check Battery' message... Link to comment Share on other sites More sharing options...
schaub Posted July 1, 2017 Author Report Share Posted July 1, 2017 well then what would you guess the problem is Link to comment Share on other sites More sharing options...
giz_60 Posted July 1, 2017 Report Share Posted July 1, 2017 Probably an issue with the board...Evolv warranties the boards for a year, but it wouldn't hurt to fill out a ticket & see what they have to say...https://helpdesk.evolvapor.com/index.php?a=add&category=1 Link to comment Share on other sites More sharing options...
ThatGuySwain Posted July 1, 2017 Report Share Posted July 1, 2017 That is a common problem in lava box I've seen while doing repairs, it's most likely a board issue due to e juice on bare connections or in the USB port itself. (Evolv coats the boards but the solder connections and plugs are bare.) If you open a ticket with evolv, I'll be the one to look at it. I recommend periodically wiping any excess liquid off and out of the MOD to minimize issues in the future. Link to comment Share on other sites More sharing options...
schaub Posted July 1, 2017 Author Report Share Posted July 1, 2017 swain, if that were the problem how would i go about fixing it? Link to comment Share on other sites More sharing options...
Wayneo Posted July 1, 2017 Report Share Posted July 1, 2017 I do apologize if this is a silly question ...................... What version of escribe do you have installed @schaub ? Link to comment Share on other sites More sharing options...
ThatGuySwain Posted July 1, 2017 Report Share Posted July 1, 2017 13 hours ago, schaub said: swain, if that were the problem how would i go about fixing it? Unless you are familiar and experienced at surface mount solder rework, and have access to parts, unfortunately there isn't a whole lot you can do on your end to fix the issue if it is in fact a board issue. Link to comment Share on other sites More sharing options...
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