Omranr Posted May 27, 2017 Report Share Posted May 27, 2017 I've read couple of threads regarding the thereon 166 issue "battery Check" and " Imbalanced batteries" although they are brand new and tried many other pairs of batteries, any solution for this frustrating issue ? appreciate your help reading on Escribe looks normal for both cells Link to comment Share on other sites More sharing options...
Wayneo Posted May 27, 2017 Report Share Posted May 27, 2017 (edited) Can you post a full 'Device Monitor' printscreen while firing and this is occuring. Image shows what to have 'ticked' (Include cell 3) and Power, not Temperature, sorry. Include another printscreen of your 'Mod' tab, and finally, what are your battery details (make and model). Edited May 27, 2017 by Wayneo Ticked box clarification Link to comment Share on other sites More sharing options...
move_t Posted May 27, 2017 Report Share Posted May 27, 2017 (edited) Hi, encountered same issue "CHECK BATTERY" on Therion166 device just now after 2 months usage. battery inserted are 2x18650 of LG HE4 (yellow). appreciate any kind of information that could help, Thanks. Edited May 27, 2017 by move_t attaching a screenshot Link to comment Share on other sites More sharing options...
retird Posted May 27, 2017 Report Share Posted May 27, 2017 All Lost Vape mods come with a full six month factory warranty. This warranty covers factory defects or malfunction. Opening the device can void the warranty..... your issue could be many things....most of which would require opening the device. See link in my sig line below for warranty or repair.... Link to comment Share on other sites More sharing options...
Wayneo Posted May 27, 2017 Report Share Posted May 27, 2017 (edited) 19 minutes ago, move_t said: encountered same issue "CHECK BATTERY" on Therion166 device just now after 2 months usage Hey meng, that's not a Device Monitor shot, but your battery info shows it's set for 3 cells for starters, and your Therion has only 2. Change that to 2, and double those watt hours. Me thinks you've been playing. And check your version of Escribe Edited May 27, 2017 by Wayneo More Info Link to comment Share on other sites More sharing options...
move_t Posted May 27, 2017 Report Share Posted May 27, 2017 1 minute ago, Wayneo said: Hey meng, that's not a Device Monitor shot, but your battery info shows it's set for 3 cells for starters, and your Therion has only 2. Change that to 2, and double those watt hours. Me thinks you've been playing. why do you need a full "Device Monitor" screenshot while the device itself could not be fire at all? just following any proofs that you requires while you're replying to Omranr the thread maker. thanks for thinks that I'm playing because I am not and this is a serious issues for me, Meng. I don't know why the meter shows 3 cells, instead it supposed to showing only 2 cells for Therion DNA 250. Link to comment Share on other sites More sharing options...
Wayneo Posted May 27, 2017 Report Share Posted May 27, 2017 I dont need a full "Device Monitor" screenshot from you, but noted that so the user that asked would not think it was correct. If I thought you were playing I wouldn't have responded at all. Playing referred to what looks like standard default Evolv values after resetting the mod Cnange that drop down from 3 to 2. Link to comment Share on other sites More sharing options...
Omranr Posted May 27, 2017 Author Report Share Posted May 27, 2017 22 minutes ago, retird said: All Lost Vape mods come with a full six month factory warranty. This warranty covers factory defects or malfunction. Opening the device can void the warranty..... your issue could be many things....most of which would require opening the device. See link in my sig line below for warranty or repair.... Thanks retired , i mailed them hoping to get some feedback... ill post some shots for my mod in couple of hours once i get to office since it doesn't work on Apple. Link to comment Share on other sites More sharing options...
Omranr Posted May 27, 2017 Author Report Share Posted May 27, 2017 7 minutes ago, retird said: Pack voltage is too high for just 2 cells.... Does the cell soft cutoff have to do with it ? whats the ideal for it ? actually what is cell soft cutoff :-) Link to comment Share on other sites More sharing options...
giz_60 Posted May 27, 2017 Report Share Posted May 27, 2017 In the 'Mod' tab, you need to make sure it is set for 2 cell... 1 Link to comment Share on other sites More sharing options...
retird Posted May 27, 2017 Report Share Posted May 27, 2017 Soft cell cutoff is to protect your batteries and your setting is just fine.... is your device now set back to 2 cells? Any difference? Link to comment Share on other sites More sharing options...
Omranr Posted May 27, 2017 Author Report Share Posted May 27, 2017 Just now, retird said: Soft cell cutoff is to protect your batteries and your setting is just fine.... is your device now set back to 2 cells? Any difference? no my device is on 2 cells that was another person, but mine is on 2 cell not 3, my setup is correct as far as i read on threads but for some reason issue still remains same,tried rebooting soft and hard , ill try to upload the .ecig from Lost Vape fingers crossed Link to comment Share on other sites More sharing options...
retird Posted May 27, 2017 Report Share Posted May 27, 2017 Do you still have the ecig file you downloaded on January 29? It worked for you then.... Link to comment Share on other sites More sharing options...
Omranr Posted May 27, 2017 Author Report Share Posted May 27, 2017 1 minute ago, retird said: Do you still have the ecig file you downloaded on January 29? It worked for you then.... good idea ill try that as well ! thanks retired ...will keep you all posted and share the experiences. Link to comment Share on other sites More sharing options...
Omranr Posted May 28, 2017 Author Report Share Posted May 28, 2017 (edited) 10 hours ago, retird said: Do you still have the ecig file you downloaded on January 29? It worked for you then.... No luck at all with everything i tried... Edited May 28, 2017 by Omranr Link to comment Share on other sites More sharing options...
retird Posted May 28, 2017 Report Share Posted May 28, 2017 Switch battery positions in the device..... take out batteries and change places with them.....fire again and post screenshot like the one you just posted.... Link to comment Share on other sites More sharing options...
Omranr Posted May 28, 2017 Author Report Share Posted May 28, 2017 41 minutes ago, retird said: Switch battery positions in the device..... take out batteries and change places with them.....fire again and post screenshot like the one you just posted.... here you go i switched them and each has a screen shot.. any thoughts ? Link to comment Share on other sites More sharing options...
retird Posted May 28, 2017 Report Share Posted May 28, 2017 The graph looks fine except for the difference in battery sag on cell 2 and 1 while firing, and the difference in battery voltage of each cell. Switching the batteries around still showed more battery sag on cell 2 and still showed less voltage at cell 1. Thus, I think we can rule out the batteries as a possible issue. I assume the battery posts are clean on the batteries and sled and making a good connection. Thus there is something amiss in the device and you have contacted Lost Vape. The device graph shows the device is still vaping good. There are several things that can cause this but all would require opening the device to check so why not just let Lost Vape guide you.... I would hang on to the graphs you posted as they would be good info to give to Lost Vape showing it doesn't seem to be a battery issue but could be a wiring, battery sled, poor soldering, or even a board issue. Link to comment Share on other sites More sharing options...
Omranr Posted May 28, 2017 Author Report Share Posted May 28, 2017 (edited) 10 minutes ago, retird said: The graph looks fine except for the difference in battery sag on cell 2 and 1 while firing, and the difference in battery voltage of each cell. Switching the batteries around still showed more battery sag on cell 2 and still showed less voltage at cell 1. Thus, I think we can rule out the batteries as a possible issue. I assume the battery posts are clean on the batteries and sled and making a good connection. Thus there is something amiss in the device and you have contacted Lost Vape. The device graph shows the device is still vaping good. There are several things that can cause this but all would require opening the device to check so why not just let Lost Vape guide you.... I would hang on to the graphs you posted as they would be good info to give to Lost Vape showing it doesn't seem to be a battery issue but could be a wiring, battery sled, poor soldering, or even a board issue. yep all clean and intact, thanks a lot for the help and info. much appreciated Edited May 28, 2017 by Omranr Link to comment Share on other sites More sharing options...
Omranr Posted June 2, 2017 Author Report Share Posted June 2, 2017 On 5/28/2017 at 11:28 AM, retird said: Switch battery positions in the device..... take out batteries and change places with them.....fire again and post screenshot like the one you just posted.... i changed the battery type to Power Supply and im not getting the errors anymore ... is it safe to use it this way ? Link to comment Share on other sites More sharing options...
retird Posted June 2, 2017 Report Share Posted June 2, 2017 Using power supply you turn off all the battery safety features so you should not run it like that, Doesn't it say "Do Not use this option with batteries" just to the right of that option in EScribe? You can read many posts about power supply by searching "power supply".... Link to comment Share on other sites More sharing options...
Omranr Posted June 2, 2017 Author Report Share Posted June 2, 2017 1 hour ago, retird said: Using power supply you turn off all the battery safety features so you should not run it like that, Doesn't it say "Do Not use this option with batteries" just to the right of that option in EScribe? You can read many posts about power supply by searching "power supply".... youre right :-( im just frustrated with the battery check imbalanced battery error and trying to find a way to resolve, i reset it all and created new profiles and was useless as well.... anyhow thanks retired Link to comment Share on other sites More sharing options...
retird Posted June 2, 2017 Report Share Posted June 2, 2017 So what did Lost Vape response say to your e-mail to them? 1 Link to comment Share on other sites More sharing options...
Omranr Posted June 2, 2017 Author Report Share Posted June 2, 2017 24 minutes ago, retird said: So what did Lost Vape response say to your e-mail to them? emailed them twice, no response ! Link to comment Share on other sites More sharing options...
Wayneo Posted June 2, 2017 Report Share Posted June 2, 2017 (edited) You could also try Facebook, or even their phone number on their repair page Edited June 2, 2017 by Wayneo 1 Link to comment Share on other sites More sharing options...
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