vaporlips Posted April 15, 2016 Author Report Share Posted April 15, 2016 Is anyone else waiting an unusually long amount of time for warranty boards to be returned?I've always raved about how wonderful Evolv customer support has been, whenever I had a dead board(s) I would send them off, and typically within a week or two evolv would have them coming back. It's gotta be close to six or eight weeks at this point since I sent out the first package of boards and after today I'll have shipped them a third package.Absolutely love evolv I just need my boards.(on another note, I was watching Seinfeld while at the shop, and they went to Akron, Ohio in the episode...ha!)Thank you Evolv, and anyone else for your input. Link to comment Share on other sites More sharing options...
black lace Posted April 15, 2016 Report Share Posted April 15, 2016 Allthough a little different i sent some from the UK and looking at the traking they stayed in a Chicargo sorting office for three weeks, so it wasnt entirly down to evolv..but it does your head in..7/8 weeks. Link to comment Share on other sites More sharing options...
retird Posted April 16, 2016 Report Share Posted April 16, 2016 You might contact them and see if they received your package... 6 or 8 weeks seems a long time... stuff does get lost in transit from time to time or delivered to the wrong address... you know they have moved a little while ago, right...? Link to comment Share on other sites More sharing options...
vaporlips Posted April 16, 2016 Author Report Share Posted April 16, 2016 Yeah, I can understand that. I am in Michigan, just a few hour drive from Evolv's home base. They moved? Uh oh... I better look into that. Ahhh you're right. The tracking on all my packages says forwarded. I guess they haven't even received them then. Well thank you for making me aware of that. I had asked them twice through help desk if they had received them, with no answer. Never even thought to look at my tracking.Well...evolv staff, do you seem to get your forwarded packages?Thank you. Link to comment Share on other sites More sharing options...
Thea Queen Posted April 21, 2016 Report Share Posted April 21, 2016 6-8 weeks?! I just sent them my entire Lavabox... Link to comment Share on other sites More sharing options...
vaporlips Posted April 25, 2016 Author Report Share Posted April 25, 2016 I just wanted you guys to know that evolv got in touch with me, and we resolved everything.The main problem was my own fault for not staying educated on where I'm sending my packages. Not being aware of evolv's move. Other than that, I don't think there would have been a problem. Finally my packages have arrived to evolv, the forwarding service sent them all over the place first, but looks like I should be getting them back soon.Thank you Evolv. Reputation untarnished. Link to comment Share on other sites More sharing options...
black lace Posted April 25, 2016 Report Share Posted April 25, 2016 So the people at the old address dont know the new address w*****s. Link to comment Share on other sites More sharing options...
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