Thea Queen Posted April 21, 2016 Author Report Share Posted April 21, 2016 I'm sure a few of you guys have had to RMA a device, can anyone give me their feedback on it? I'm so paranoid that they're gonna lose my baby, or it'll be scratched beyond belief. I doubt that will happen, but I'm in real need of some reassurance here. Link to comment Share on other sites More sharing options...
Spector NS5 RD Posted April 22, 2016 Report Share Posted April 22, 2016 i'm sure volcano ecigs is going treat you right. i recently RMA'd my new Vaporshark DNA 200. they paid shipping both ways. got my device back in 5 days with a new board installed. you'll be fine. Link to comment Share on other sites More sharing options...
black lace Posted April 22, 2016 Report Share Posted April 22, 2016 I can asure you that if it gets lost in the post there is absolutly nothing to worry about, it doesnt matter because it didnt work anyway..hows that?? Link to comment Share on other sites More sharing options...
Thea Queen Posted April 22, 2016 Author Report Share Posted April 22, 2016 I had to send it in to Evolv because it's outside of the 90 days that Volcano offered. Link to comment Share on other sites More sharing options...
black lace Posted April 22, 2016 Report Share Posted April 22, 2016 Ive had small pakages, just boards get back to the uk, takes a few weeks but never gone missing.. Link to comment Share on other sites More sharing options...
Thelostrican Posted April 27, 2016 Report Share Posted April 27, 2016 How do you get a rma from evolv, I sent a message, but didn't get a reply, I have a 2 week old lavabox that I think popped the fuse, and sadly volcano has ignored me, so hopefully I can have evolv take a look. Link to comment Share on other sites More sharing options...
Thea Queen Posted April 27, 2016 Author Report Share Posted April 27, 2016 Thelostrican said:How do you get a rma from evolv, I sent a message, but didn't get a reply, I have a 2 week old lavabox that I think popped the fuse, and sadly volcano has ignored me, so hopefully I can have evolv take a look. I just submitted a support ticket and waited. Took a couple days, but they got back to me. Link to comment Share on other sites More sharing options...
netranger6 Posted April 30, 2016 Report Share Posted April 30, 2016 If your lavabo is 2 weeks old, contact volcano on Facebook and call their number. Allison will eventually call you back and take care of it. My lavabox took a crap just outside of 90 days, like a month, but they still replaced it as being defective. Link to comment Share on other sites More sharing options...
Thelostrican Posted April 30, 2016 Report Share Posted April 30, 2016 Volcano won't warranty it because I didn't buy it directly from them,regardless of what I paid for it, (which was full price), and it kinda blows since they sell wholesale, but it is what it is,I don't want to go to facebook, I don't want to start some drama and what not, I know evolv has my back. (Which is why I only vape on dna devices...besides it makes me feel like I am being loyal to a cigarette company, I was a newport smoker for 23 years, and now I am dna vaper... Typing while vaping from my badass m17 dna200... Link to comment Share on other sites More sharing options...
Thea Queen Posted April 30, 2016 Author Report Share Posted April 30, 2016 Anybody else's battery from the factory just suck? I got my Lavabox back from evolv yesterday and it's working again but my battery still only goes to 65%, so I can only assume the stock battery is already giving out. Link to comment Share on other sites More sharing options...
Thelostrican Posted April 30, 2016 Report Share Posted April 30, 2016 Check your settings on mod/manufacturer setting... Battery setting, might have been reset, I'll post a pic... Also check what's the actual voltage on the 3 packs... Link to comment Share on other sites More sharing options...
BillW50 Posted April 30, 2016 Report Share Posted April 30, 2016 Maybe not. I noticed when lithiums sit around for awhile they tend to get like a little stiff (I am sure there is a better word for it). After a half a dozen of recharges it probably will be just fine once again. Link to comment Share on other sites More sharing options...
Thea Queen Posted April 30, 2016 Author Report Share Posted April 30, 2016 Thelostrican said:Check your settings on mod/manufacturer setting... Battery setting, might have been reset, I'll post a pic... Also check what's the actual voltage on the 3 packs... I'm still running the 9.99wh they recommend and have the file uploaded that they give as well. One cell isn't charging as high as the other two, it's like 4.2, 4.2, 4.07. Link to comment Share on other sites More sharing options...
BillW50 Posted April 30, 2016 Report Share Posted April 30, 2016 I wouldn't worry about it until a number of recharges has past. It normally disappears after the cells had some exercise. Link to comment Share on other sites More sharing options...
Spector NS5 RD Posted April 30, 2016 Report Share Posted April 30, 2016 Thea Queen said: I'm still running the 9.99wh they recommend and have the file uploaded that they give as well. One cell isn't charging as high as the other two, it's like 4.2, 4.2, 4.07.make sure you have lithium polymer selected and not lifepo4 selected. also make sure you have it set to maximize puffs instead of maximize recharges. Link to comment Share on other sites More sharing options...
Thea Queen Posted April 30, 2016 Author Report Share Posted April 30, 2016 ChunkyButt200 said:make sure you have lithium polymer selected and not lifepo4 selected. also make sure you have it set to maximize puffs instead of maximize recharges. I believe I have all that set, but I'll give it a double check. Link to comment Share on other sites More sharing options...
BillW50 Posted April 30, 2016 Report Share Posted April 30, 2016 ChunkyButt200 said:make sure you have lithium polymer selected and not lifepo4 selected. also make sure you have it set to maximize puffs instead of maximize recharges.I guess we should tell Thea Queen what the difference is between maximize puffs and maximize recharges (under the mod tab). Maximize puffs charges the cells to 4.20v and maximize recharges only charges them to 4.10v. Charging them to 4.10v is supposed to make the battery last longer. But at a price of slightly lower battery capacity. Link to comment Share on other sites More sharing options...
Spector NS5 RD Posted May 1, 2016 Report Share Posted May 1, 2016 BillW50 said:I guess we should tell Thea Queen what the difference is between maximize puffs and maximize recharges (under the mod tab). Maximize puffs charges the cells to 4.20v and maximize recharges only charges them to 4.10v. Charging them to 4.10v is supposed to make the battery last longer. But at a price of slightly lower battery capacity.chunkybutt200 "Likes" this post. Link to comment Share on other sites More sharing options...
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