djvolis Posted May 21, 2016 Author Report Share Posted May 21, 2016 Hi, I owe a vs200 and from yesterday i cannot connect it to escribe..although that the device charges as it should be it cannot connect to escribe..i tried different computer and different cables but still no response..any ideas? thanks in advance Link to comment Share on other sites More sharing options...
Spector NS5 RD Posted May 21, 2016 Report Share Posted May 21, 2016 djvolis said:Hi, I owe a vs200 and from yesterday i cannot connect it to escribe..although that the device charges as it should be it cannot connect to escribe..i tried different computer and different cables but still no response..any ideas? thanks in advancethe VS vape ok? just doesn't connect to escribe. try using a few different usb cables and restart your computer. and welcome!edit...i swear i have selective reading. i didn't see you already tried different comps and usb cables. i would give up on trying different usb cables. you still have the one that comes with the VS dna 200? try that one. Link to comment Share on other sites More sharing options...
BillW50 Posted May 21, 2016 Report Share Posted May 21, 2016 Some USB cables are charge only cables. Hopefully you didn't try a second USB cable that is also a charge only cable. I think they should color code those things or something.Otherwise it sounds like the USB port has a broken pin off of the circuit board or something.UPDATE: Oh CB popped in. Yes rebooting is a good idea. Although you tried two computers already. Is this the first time using these computers with EScribe? Link to comment Share on other sites More sharing options...
djvolis Posted May 21, 2016 Author Report Share Posted May 21, 2016 hi, thanks for your replies.yes the VS vapes as it should..when i plug it the pc says "usb not recognised"the one computer (of the two) is my standard one which i ve been using escribe..the other is a newly installedi dont have the original cable but with both of cables i was updating the vs regurarly, so they are not charge only cables.i made reboots etc...is there anyway of hard resetting the vs? (or in general dna200?)should i send it to evolv or vs? Link to comment Share on other sites More sharing options...
BillW50 Posted May 21, 2016 Report Share Posted May 21, 2016 There is a file that you can run that is called USBRemover here somewhere that I would give a shot first. If that fails, contact VS. Use Evolv if VS doesn't want to help.Update: https://www.dimensionengineering.com/software/USBRemover.zip Link to comment Share on other sites More sharing options...
BillW50 Posted May 21, 2016 Report Share Posted May 21, 2016 What this does is to remove the DNA driver from the OS on your computer. And when you connect it again, it will reinstall the driver again. Link to comment Share on other sites More sharing options...
djvolis Posted May 21, 2016 Author Report Share Posted May 21, 2016 thank you...i tried that but still the same.. i've contacted evolv and vs...now just waiting for a reply Link to comment Share on other sites More sharing options...
djvolis Posted May 24, 2016 Author Report Share Posted May 24, 2016 ...and still waiting.... Link to comment Share on other sites More sharing options...
bingping Posted August 26, 2016 Report Share Posted August 26, 2016 My DNA cannot connect also.I've tried other cables and computers. Please help. Link to comment Share on other sites More sharing options...
dwcraig1 Posted August 26, 2016 Report Share Posted August 26, 2016 bingping said:My DNA cannot connect also.I've tried other cables and computers. Please help.What model DNA board do you have? Link to comment Share on other sites More sharing options...
bingping Posted August 26, 2016 Report Share Posted August 26, 2016 dwcraig1 said:What model DNA board do you have?DNA 200 on Triade I use win 10 64 bit. Link to comment Share on other sites More sharing options...
retird Posted August 26, 2016 Report Share Posted August 26, 2016 Is the Triade new? Has it connected previously? Link to comment Share on other sites More sharing options...
bingping Posted August 26, 2016 Report Share Posted August 26, 2016 retird said:Is the Triade new? Has it connected previously? It's new never connect Link to comment Share on other sites More sharing options...
retird Posted August 26, 2016 Report Share Posted August 26, 2016 bingping said: It's new never connectContact your vendor for a replacement.... Link to comment Share on other sites More sharing options...
bingping Posted August 27, 2016 Report Share Posted August 27, 2016 retird said:Contact your vendor for a replacement.... No another method?? T.T Link to comment Share on other sites More sharing options...
retird Posted August 27, 2016 Report Share Posted August 27, 2016 bingping said: No another method?? T.TFAQ from Lost Vape's Facebook Page:Q1: Do you have warranty for your products? We offer 6 months manufacturing warranty. Q2:I bought a device from a vendor, and now it doesn't work, what should I do? Please try to contact the vendor you bought from firstly. As a manufacturer, we do not deal with individuals, but our authorized vendors. These vendors will collect faulty mods and send back to us for repair and replace. We recommend customers to deal with issued vendors to speed up the warranty process. There would be no problems for authorized vendors to take care of their customers. Q3: The vendor I bought from refused to deal with me and ask me to contact you, what should I do? If some of the vendors refuse to help fix your issues, they might not be one of our authorized vendors. Please attach an e-copy of your receipt and contact our Repair Center in Ohio US or London UK to schedule a repair. Q4. What are the contact info of your Repair Centers? US Ohio: lostvaperepair@gmail.comUK London: info@vapegeek.com Q5. What should be included while emails the Repair Center? Please attach an e-copy of your receipt and a picture of the mod, highlight the issued vendor and date, and describe the issues of the mod Q6. How long will it take for the Repair Centre to fix my mod?It normally takes 2-3 weeks to get your mod back, but it also depends on how busy the center is, what parts needed to fix. We beg your pardon for the delay, and thanks for your patience. Q7. What is your turn around time for replacement? It normally takes 2-3 weeks. As our company is located in China, sometimes we need to ask our distributors to do us a favor to help ship out replaced parts and collect faulty mods to ship back to China. Our Repair Centers are recently found in Ohio US and London US. It takes some times to get them move smooth. For any delay, we beg your pardon and patience. And also thanks for your support of our products. We are trying our best to move our customer service better and faster. Link to comment Share on other sites More sharing options...
bingping Posted August 27, 2016 Report Share Posted August 27, 2016 retird said:FAQ from Lost Vape's Facebook Page:Q1: Do you have warranty for your products? We offer 6 months manufacturing warranty. Q2:I bought a device from a vendor, and now it doesn't work, what should I do? Please try to contact the vendor you bought from firstly. As a manufacturer, we do not deal with individuals, but our authorized vendors. These vendors will collect faulty mods and send back to us for repair and replace. We recommend customers to deal with issued vendors to speed up the warranty process. There would be no problems for authorized vendors to take care of their customers. Q3: The vendor I bought from refused to deal with me and ask me to contact you, what should I do? If some of the vendors refuse to help fix your issues, they might not be one of our authorized vendors. Please attach an e-copy of your receipt and contact our Repair Center in Ohio US or London UK to schedule a repair. Q4. What are the contact info of your Repair Centers? US Ohio: lostvaperepair@gmail.comUK London: info@vapegeek.com Q5. What should be included while emails the Repair Center? Please attach an e-copy of your receipt and a picture of the mod, highlight the issued vendor and date, and describe the issues of the mod Q6. How long will it take for the Repair Centre to fix my mod?It normally takes 2-3 weeks to get your mod back, but it also depends on how busy the center is, what parts needed to fix. We beg your pardon for the delay, and thanks for your patience. Q7. What is your turn around time for replacement? It normally takes 2-3 weeks. As our company is located in China, sometimes we need to ask our distributors to do us a favor to help ship out replaced parts and collect faulty mods to ship back to China. Our Repair Centers are recently found in Ohio US and London US. It takes some times to get them move smooth. For any delay, we beg your pardon and patience. And also thanks for your support of our products. We are trying our best to move our customer service better and faster. Thank you for your suggestions Link to comment Share on other sites More sharing options...
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