EScribe will not recognize DNA 250

[djvanlandingham]

Can anyone help? I had a 250 board that I accidentally shorted out. Filed a ticket sent it in it was is under warranty. Was sent back a brand new board. Thanks Evolv! Customer service is top notch by the way. Anyway I can't get ESribe to recognize the board. I have tried 4 different cables (all work and recognize my DNA 75). Used 2 different computers WIN 7 and 10 (all work and recognize my DNA 75). Used 2 different battery's (fullymax 900). Board will charge fully! All functions work! just can't get it to work with ESribe! Any suggestions?

[VapingBad]

I believe the 250 needs power to the board first unlike the other DNAs.

[djvanlandingham]

Ok explain that? It has power from battery when not hooked to USB and battery did charge to full when it was hooked to USB?

[djvanlandingham]

 

[VapingBad]

I would try reinstalling V1.2SP3 making sure the drivers option is checked.

[djvanlandingham]

Ok I uninstalled and reinstalled EScribe drivers were checked and still does not recognize the 250 but does the 75? I'm stumped?
Same as before!
I have tried 4 different cables (all work and recognize my DNA 75). Used 2 different computers WIN 7 and 10 (all work and recognize my DNA 75). Hooked to a fullymax 900. Board will charge fully on USB! All functions work! just can't get it to work with ESribe! Any suggestions? 

Why would it recognize the 75 but not the 250?? Am I missing something??

[VapingBad]

Only thing I can think of is forcing a fw update.

[djvanlandingham]

I'll just live with it. I'll use the presets and it charges I guess I'll work around it kind of tired of messing with it. I just want to vape!

[dwcraig1]

Well if that's your only DNA mod I understand you wanting to hang on to it. Open another ticket with Evolv before too much time passes....

[gratefulbuddy]

Exact same thing happened to me. I was able to verify the same cable and pc recognized 7 other dna devices so I opened a ticket with evolv and got an rma a couple days later. It is now on its way back to evolv. Sorry its happened to you too.

[BIKER_AL]

I have the same issue, However I was able to get my mod to talk, however I does not do this now. is there a software glitch/bug 

[sofocle80]

Hi there. 
Made this account just to let you a possible solution to your problem.
Just run the escribe as an administrator.

Right click on shortcut and Run as Administrator.

Hope this help you too, sure it helped me.

[James]

See in the system tray if Windows is still searching Windows Update for drivers. This can take a while but is often the cause. If you just let it sit, or click to skip searching Windows Update for drivers, it'll work.

[BIKER_AL]

I have found the issue with mine. I had bought a 2nd 250 chip to build a second mod, this works perfectly with my PC even without a battery fitted (screen won't switch on without the battery connected). When installing the battery I shorted out a couple of the charge wires I was not aware of this until I plugged in the battery and, pop. The unit charges fine and I can use it as normal I just can't do any updates on my computer.