skineedog Posted August 5, 2018 Report Share Posted August 5, 2018 I just received and installed a new 250c board today. After finally getting everything assembled, I find that the usb connection is very loose and neither the board nor the computer respond when connecting to USB. By loose, I mean the cable connection to the port and not the port on the board itself. I have tried several known good usb cables with no response. Has anyone had similar experiences? Is there something I can do to troubleshoot? I have already submitted a ticket to Evolve, but thought I'd check the forum in the meantime. Link to comment Share on other sites More sharing options...
ajoe Posted August 5, 2018 Report Share Posted August 5, 2018 If the connector is accessible, I would try carefully squeezing it with needle nose pliers to tighten the connection. Other than that, wait to hear from Evolv or solutions from other users. 1 Link to comment Share on other sites More sharing options...
retird Posted August 5, 2018 Report Share Posted August 5, 2018 I had a USB cable that I used for 6 months and it was a snug fit when plugged into the deice but over time it got to be loose fitting..... not to the point that it would not connect to EScribe.... I thought.... hum..... that the USB port on the device was the cause.... I also had a brand new matching (unused) USB cable that I bought the same time as I bought the one I had been using. I got out the brand new cable and it again allowed a tight fit to the USB port of the device.... not saying that's your issue but just passing along on of my USB cable experiences... Link to comment Share on other sites More sharing options...
skineedog Posted August 5, 2018 Author Report Share Posted August 5, 2018 Thanks retird but..... 3 of the 4 cables I tried are in fact new outta the box also. No dice.... the onboard USB is (seems to be) the culprit. Really bummed me out too as I waited longer than I should have had to, to get the parts in. Then, struggled with some of the soldering only to find the USB port (seems) to be bad. I assume Evolve will send me an RMA and I'll send the mod to them to troubleshoot. Their support on all the retail DNA devices I own has always been superb. I can't imagine this DIY mod will be any different. Just gotta wait.... some more. Link to comment Share on other sites More sharing options...
skineedog Posted August 5, 2018 Author Report Share Posted August 5, 2018 Well.... I have identified to problem. It seems there is a problem with my USB hub and or Escribe. Prior to my recent move, connecting through the hub wasn't a problem.. Now, recognition of the devices through the hub seems to be intermittent. Link to comment Share on other sites More sharing options...
retird Posted August 5, 2018 Report Share Posted August 5, 2018 3 hours ago, skineedog said: Well.... I have identified to problem. It seems there is a problem with my USB hub and or Escribe. Prior to my recent move, connecting through the hub wasn't a problem.. Now, recognition of the devices through the hub seems to be intermittent. Good deal you tracked it down....😊 Link to comment Share on other sites More sharing options...
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