Subohmies Posted June 10, 2016 Author Report Share Posted June 10, 2016 Here's my story I have a dna133 boxer which have issue with the firing button So I opened a ticket and was told to send the board back for them to fix it Sent my board to them like 3 weeks ago They told me that they can't track the package that I've sent and marked the ticket as RESOLVED? Really? Is this kind of a service that you guys get or just me Thanks BJ Link to comment Share on other sites More sharing options...
VapingBad Posted June 10, 2016 Report Share Posted June 10, 2016 I think you need to contact the shipping service, I sometimes ship things untracked and insured, but know that is at my risk.E: I don't mean to come over as unsympathetic and I do feel sympathy for you, but if they didn't receive it... Link to comment Share on other sites More sharing options...
awsum140 Posted June 10, 2016 Report Share Posted June 10, 2016 The ticket system, apparently, is automated and if no input is made on a specific ticket, no matter what the reason, it gets closed. That happened to me as well but it was my own fault. Link to comment Share on other sites More sharing options...
Spector NS5 RD Posted June 10, 2016 Report Share Posted June 10, 2016 if you're located in the states, even usps first class has a tracking. i've noticed evolv does not notify you when they send your replacement out to you. it just shows up in your mailbox .this has been the case with all my returns. however, i have received all of my warranty replacements in a timely fashion from evolv. i know they can't track it, but ask if they can tell you they sent it. maybe it's just taking the slow boat to you. usps isn't always on the ball. it might even show up in your mailbox tomorrow for all you know. Link to comment Share on other sites More sharing options...
Subohmies Posted June 10, 2016 Author Report Share Posted June 10, 2016 VapingBad said:I think you need to contact the shipping service, I sometimes ship things untracked and insured, but know that is at my risk.E: I don't mean to come over as unsympathetic and I do feel sympathy for you, but if they didn't receive it... I do understand bro Been modding for a while and this is my 1st board that I've back I'm just not happy that the ticket being closed and reopened twice Link to comment Share on other sites More sharing options...
VapingBad Posted June 10, 2016 Report Share Posted June 10, 2016 Subohmies said: I do understand bro Been modding for a while and this is my 1st board that I've back I'm just not happy that the ticket being closed and reopened twice Sorry, I get ya now, yeah not ideal Link to comment Share on other sites More sharing options...
Swainesmatee Posted June 11, 2016 Report Share Posted June 11, 2016 I googled boxer and within 3 minutes i decided id never purchase one. They are dicks. f*k them do a chargeback, Link to comment Share on other sites More sharing options...
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