smeatters Posted March 25, 2017 Author Report Share Posted March 25, 2017 Hello. I bought an Hcigar Vt250 mod about two months ago. Couple of weeks ago after charging it didn't turn on. Hcigar service doesn't answer to my emails. Can I disassemble the mod by myself and send the chip to evolv for warranty service? Link to comment Share on other sites More sharing options...
VapingBad Posted March 25, 2017 Report Share Posted March 25, 2017 You can ask here https://helpdesk.evolvapor.com/index.php?a=add&category=1 Link to comment Share on other sites More sharing options...
smeatters Posted March 25, 2017 Author Report Share Posted March 25, 2017 Nothing but silence there. Link to comment Share on other sites More sharing options...
Spector NS5 RD Posted March 25, 2017 Report Share Posted March 25, 2017 smeatters said:Nothing but silence there. how long have you been waiting for a response? just know, it can take up to a few days. Link to comment Share on other sites More sharing options...
smeatters Posted March 26, 2017 Author Report Share Posted March 26, 2017 ChunkyButt200 said:how long have you been waiting for a response? just know, it can take up to a few days.How much is "few days" ? I created a ticket 3 days ago. Link to comment Share on other sites More sharing options...
retird Posted March 26, 2017 Report Share Posted March 26, 2017 I don't think they work weekends at Evolv on the help desk. Are you certain that the issue is board related? Hang tight as Evolv will reply to your ticket and guide you.... Link to comment Share on other sites More sharing options...
giz_60 Posted March 26, 2017 Report Share Posted March 26, 2017 smeatters said:Hello. I bought an Hcigar Vt250 mod about two months ago. Couple of weeks ago after charging it didn't turn on. Hcigar service doesn't answer to my emails. Can I disassemble the mod by myself and send the chip to evolv for warranty service? Have you tried contacting Hcigar via their Facebook page? I have found that most manufacturer's are a bit slow, if ever, responding to emails, but tend to respond quite quickly on their Facebook page...http:///www.facebook.com/Hcigar/ Link to comment Share on other sites More sharing options...
smeatters Posted March 26, 2017 Author Report Share Posted March 26, 2017 giz_60 said:Have you tried contacting Hcigar via their Facebook page? I have found that most manufacturer's are a bit slow, if ever, responding to emails, but tend to respond quite quickly on their Facebook page...http:///www.facebook.com/Hcigar/Thx for the link.I tried theirs service email, there is an instgram help account I tried and official page in russian social network vk.com I also tried writing. No responce there. Link to comment Share on other sites More sharing options...
giz_60 Posted March 26, 2017 Report Share Posted March 26, 2017 You didn't mention if it will connect to Escribe or not...if it will, can you post a screen shot of the 'Mod' tab & Device Monitor.... Link to comment Share on other sites More sharing options...
smeatters Posted March 26, 2017 Author Report Share Posted March 26, 2017 giz_60 said:You didn't mention if it will connect to Escribe or not...if it will, can you post a screen shot of the 'Mod' tab & Device Monitor.... It doesn't connect. Proper dead . Link to comment Share on other sites More sharing options...
giz_60 Posted March 26, 2017 Report Share Posted March 26, 2017 Ok...being it's the weekend, gonna have to just sit tight & wait for someone to answer... Link to comment Share on other sites More sharing options...
smeatters Posted March 27, 2017 Author Report Share Posted March 27, 2017 I received an anwer to my ticket and I've got a question about a line in Return Form. What does "Logged" means ? The date I started using the mod? Or what ? Link to comment Share on other sites More sharing options...
retird Posted March 27, 2017 Report Share Posted March 27, 2017 That Section is for Evolv's Internal Office Use. You fill out nothing in that section.... Link to comment Share on other sites More sharing options...
smeatters Posted March 27, 2017 Author Report Share Posted March 27, 2017 Thank you) Link to comment Share on other sites More sharing options...
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