Lavabox Dna 75 "too hot"

[Scott Novosel]

in stand by with no atty on...I get the "too hot" message when fire button is pressed.  Anyone know a fix for this?

[Spector NS5 RD]

hi Scott. can you post a screenshot of Device monitor with the "board and room temperature" boxes ticked. you might try and re-flash the current firmware you're using.

[Scott Novosel]

it is reading 110 room temp...how do I reflash?

thanks for reply

[Spector NS5 RD]

i'm actually more interested in board temp while sitting idle.  

with your DNA 75 connected, in EScribe's top left hand corner "TOOLS" - "APPLY SERVICE PACK" - open the DNA 75 service pack list - select the current firmware you are running on your DNA 75. it will reinstall the FW. this may or may not fix it. most likely not but worth a shot.

[Scott Novosel]

it is off the charts gibberish....

[Scott Novosel]

I did the service pack update...seems to not have helped.  Still get too hot when pressing fire button

[Scott Novosel]

here is graph shot

[Wayneo]

A full print screen. All the information is valuable 

[Scott Novosel]

It does not include statistics in screen shot for whatever reason if that's what you mean.  I click the screenshot button and that's what it gives me

[Spector NS5 RD]

yep, sorry Scott, one of the board's on-board temp sensors has failed. is mod ridiculously hot to the touch? either way the board needs to be replaced. is the warranty from the vendor you purchased the mod from still good? if not, evolv warranties the board for 1 year from the date of purchase. i would contact Volcano first and if they don't help you, contact evolv and open a help ticket. link is my sig.


edit... you get ejuice inside the mod? that could be affecting the sensor.

[Scott Novosel]

Thanks chunkybutt.... Figured it was toast. The board is soldered... Will I have to tear it apart or ship the whole mod to evolve? I already opened a ticket... Just trying to get a jump on things. This device is past warranty... The chip is not

[Spector NS5 RD]

Scott Novosel said:

Thanks chunkybutt.... Figured it was toast. The board is soldered... Will I have to tear it apart or ship the whole mod to evolve? I already opened a ticket... Just trying to get a jump on things. This device is past warranty... The chip is not

wait for response first from evolv. they may have you send in the entire device. either way, they'll get you back up and running.

[Galang]

i have similar problem like u scott, now how was your mod , is already repaired ??

[Scott Novosel]

I've been too lazy to mail it out... But evolve is all over it. You mail the whole mod in and they take care of it. I imagine if it's under 1 year warranty... Your good to go

[retird]

Scott Novosel said:

I've been too lazy to mail it out... But evolve is all over it. You mail the whole mod in and they take care of it. I imagine if it's under 1 year warranty... Your good to go

Yep, sometimes they ask for the device and other times they ask for the DNA board.... let us know how it goes...

[FairCold]

I resolve this issue by removing the yellowish plastic that wrapping dna board. So far i haven't received too hot error. It has been two days.

Why is it expensive mods keep having issue, used evic vtc mini for two years without any problem. 

Thia is my second store bought dna that having problem. The one that i diy myself dont have any problem, except the look of it.

[JCMemphis]

Just bought my Lavabox M last week and I'm having the same issue already. Installed Escribe to get info about the mod

[Spector NS5 RD]

@JCMemphis My best guess is the NTC sensor (board's temp sensor) on the board has failed or has been knocked off, either do to drop or during mod assembly. The mod is cool to the touch? Contact Volcano Ecigs about a return. Evolv does warranty the board itself for 1 year, there is that route as well.

[JCMemphis]

2 hours ago, ChunkyButt200 said:

@JCMemphis My best guess is the NTC sensor (board's temp sensor) on the board has failed or has been knocked off, either do to drop or during mod assembly. The mod is cool to the touch? Contact Volcano Ecigs about a return. Evolv does warranty the board itself for 1 year, there is that route as well.

Thanks, bro. Took the box back to the dealer who sold it to me and they gave me a new one right after checking the issue. I guess they have encountered it before and just takes care of the warranty as part of their customer service. To answer your question, yes the mod is actually very cold. Thanks for the tip, at least I know what route to take if this 2nd unit still shows the same symptoms.