Rebel DNA250C Check battery error 18650x3

[Grand]

Check battery issue keeps coming up, i don't think its the batteries i have multiple sets and have tried a bunch of different types.  Brand new device will not read an atomizer but is making contact with 510.  Any time i try to fire it says check battery, and the battery percentage reads %4 no matter what batteries i put into the thing. I have tried pretty much all the normal stuff like setting it to default, hard reset, updating software. I have used, mixed, and new married batteries none will work properly. I have opened the mod up and looked on the inside and nothing looks dodgy, the soldering looks decent. Pic is device monitor picture with 3 batteries married same type in (LG).

Edited May 23, 2019 by Grand

[dwcraig1]

The voltage on cell # 1 pretty much tells whats up. Note that the voltage on cell 1 is higher than 4.2 volts. (it's not though). The battery management chip is defective. You can try to return to seller/maker or start a ticket with Evolv.

https://helpdesk.evolvapor.com/index.php?a=add&category=1

[Grand]

Thanks, very annoying given the price of the device. Ill open a ticket with evolv because i don't want to send it back across the planet.

[dwcraig1]

That would be my first choice as well.