Llittle_Llama Posted March 30, 2019 Report Share Posted March 30, 2019 I bought a custom mod about a year ago. It worked perfectly until one day it just wouldn't turn on. I bought another battery (lipo) for it and nothing changed. I know its a real chip, I got the COA with it and it came from a reputable maker (I'll get the name later tonight). I emailed them and they were of no help (so maybe not that great of a maker?). Is there someone that could help me, I can't solder to save my life and I've never messed with a chip/lipo before. ANY help would be greatly appreciated as I want to use this awesome mod again! I am a hobbyist on a budget and this was by far the most expensive mod I've ever bought. Thanks in advance! Link to comment Share on other sites More sharing options...
dwcraig1 Posted March 30, 2019 Report Share Posted March 30, 2019 Try to get it resolved here: https://helpdesk.evolvapor.com/index.php?a=add&category=1 Link to comment Share on other sites More sharing options...
Llittle_Llama Posted April 3, 2019 Author Report Share Posted April 3, 2019 I’ll definitely message them, but here’s the rest of the info on the mod: Link to comment Share on other sites More sharing options...
dwcraig1 Posted April 3, 2019 Report Share Posted April 3, 2019 So what happens if you try to connect to EScribe? Link to comment Share on other sites More sharing options...
Llittle_Llama Posted April 4, 2019 Author Report Share Posted April 4, 2019 (edited) I've never used escribe before, so it's all new to me. The battery is showing not charged, but nothing happens when I plug it in to charge it. It won't come on, and the screen stays blank. Can it be turned on when charging, I would assume so but I feel I need to ask. The mods acts fine when plugged into my Macbook with the exception of the screen being dark. Also, the screen has become super dim since this started happening. When I hit the "Fire" button on escribe the screen says "Check Battery" Ok, this is what I ended up with: Edited April 4, 2019 by Llittle_Llama Link to comment Share on other sites More sharing options...
Llittle_Llama Posted April 4, 2019 Author Report Share Posted April 4, 2019 (edited) I can't delete this post, or one of the pics on the post I made earlier 😕 Edited April 4, 2019 by Llittle_Llama Link to comment Share on other sites More sharing options...
dwcraig1 Posted April 4, 2019 Report Share Posted April 4, 2019 From what I see here your problem appears to be an unbalanced battery. That will stop the mod from firing as well as stop it from charging. In EScribe under the "Tools" tab /Diagnostics there is an option called "USB Recovery Charging", this allows the charging to start again and tries to balance the pack. It's a very slow process and may need to be started several times. The mod can be used while charging but it simply stops charging and switches to battery for the puff. Link to comment Share on other sites More sharing options...
Llittle_Llama Posted April 4, 2019 Author Report Share Posted April 4, 2019 These are my only options, and when I try any of the ones at the top dropdown it just wants me to set up parameters. Link to comment Share on other sites More sharing options...
dwcraig1 Posted April 4, 2019 Report Share Posted April 4, 2019 Do you mean you can't access this? Link to comment Share on other sites More sharing options...
Llittle_Llama Posted April 4, 2019 Author Report Share Posted April 4, 2019 Mine looks nothing like that, the only things I have are this: Link to comment Share on other sites More sharing options...
Llittle_Llama Posted April 4, 2019 Author Report Share Posted April 4, 2019 This is really frustrating trying to both fix something and learn a new software at the same time. It has to be even worse for you since you're trying to do the same thing as me but online and not in your hands. I really appreciate the help, and honestly feel like I'm almost there! If I had that Tools tab I think I would be good by now 😕 Link to comment Share on other sites More sharing options...
dwcraig1 Posted April 4, 2019 Report Share Posted April 4, 2019 That screen is "Device Monitor". It can be run separate from the main EScribe , try and locate your main EScribe. Do you have a volt meter and a stand alone 18650 battery charger? Link to comment Share on other sites More sharing options...
Llittle_Llama Posted April 4, 2019 Author Report Share Posted April 4, 2019 Good lord, I had no idea that the thing above "Device Monitor" was clickable! I'm in it now, will post back in a few Link to comment Share on other sites More sharing options...
Llittle_Llama Posted April 4, 2019 Author Report Share Posted April 4, 2019 Ok, I think it's working. Nothing is showing differently on the device monitor, but when I try to do anything else with it I'm told that the device is in use. I did download the newest update for it though so that's a thing I guess. Link to comment Share on other sites More sharing options...
dwcraig1 Posted April 4, 2019 Report Share Posted April 4, 2019 Try removing device, close EScribe, connect device to computer and open EScribe again. A PM has been sent. Link to comment Share on other sites More sharing options...
Llittle_Llama Posted April 11, 2019 Author Report Share Posted April 11, 2019 So new battery came in today... I'm having the exact same issues! Battery levels are exactly the same as before with this battery. No idea what to do at this point since I don't think both batteries could be so close to the same levels. Here is the pic for the new one: Link to comment Share on other sites More sharing options...
Llittle_Llama Posted April 11, 2019 Author Report Share Posted April 11, 2019 First battery: Cell 1: 2.12 Cell 2: 3.35 Cell 3: 3.90 New battery: Cell 1: 2.15 Cell 2: 3.29 Cell 3: 3.95 Seems a little suspicious to me... Link to comment Share on other sites More sharing options...
dwcraig1 Posted April 12, 2019 Report Share Posted April 12, 2019 Open a ticket with Evolv here: https://helpdesk.evolvapor.com/index.php?a=add&category=1 If it was mine I'd check the solder joints on the balance tap on the board looking for cold solder joints. Link to comment Share on other sites More sharing options...
Llittle_Llama Posted April 12, 2019 Author Report Share Posted April 12, 2019 Aaaaaaaaaaaand ticket submitted :D Link to comment Share on other sites More sharing options...
Llittle_Llama Posted April 20, 2019 Author Report Share Posted April 20, 2019 Aaaaaaaaaaaaand mailed out yesterday! 1 Link to comment Share on other sites More sharing options...
Llittle_Llama Posted April 26, 2019 Author Report Share Posted April 26, 2019 So GREAT news! I got my mod back yesterday from Evolv and it now works! Shout out to Evolv Customer Service, it makes what I'm about to ask more understandable: I'm not super happy with the way the lipo sits in the box. It either rattles just a tiny bit or it pushes against the door. It's very slight but enough for me to hate it and not want to use it when I have literally 50 other mods. Is this box/mod actually worth what it sells for? Could I sell this box and keep the chip, or would I need to sell it whole? After how things went with fixing this I really really want to have 1-2 DNA mods to switch back and fourth between. I want to try my hand at "making" one, but a normal pre-made box would be nice as well. I would like to get rid of this one to supplement buying the other 2, but don't know if it's worth it or not. I'll probably order a chip today or tomorrow and a box kit so I can "replace" this one for now. I'll definitely want to keep this one until I have a nice DNA to use :) 2 Link to comment Share on other sites More sharing options...
Buzzkiller Posted May 11, 2019 Report Share Posted May 11, 2019 (edited) Evolv's customer service is the best in the business, as far as I'm concerned. I bought a brand new Lost Vape EfusionDNA 200 3 years ago, and when the board went south a year later, Evolv replaced it at no charge. When the second board went south a couple weeks ago, it technically was not under warranty because it was an RMAd replacement. Filed an RMA and offered to pay for it, since I thought that was going to be the case. Evolv not only replaced it for free, but upgraded me to a DNA 250 at no charge! ALL my mods will be DNA all the way from here on out because of their great customer service. They stand firm in their products and service! If your lipo is loose inside the mod, just use some foam tape to snug it up inside the case. Edited May 11, 2019 by Buzzkiller 2 Link to comment Share on other sites More sharing options...
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