brianvape Posted December 17, 2015 Author Report Posted December 17, 2015 Sent in email to them, they emailed me back with in the hour. They will fix my broke wismec rolo. I will only buy their products from now on. Well done guys!
digatel Posted December 17, 2015 Report Posted December 17, 2015 I told you they have impeccable service. Congrats!
brianvape Posted December 17, 2015 Author Report Posted December 17, 2015 very impressed! i tried wismec, but i have a mac and they could not read my service form attachment. plus i don't think i was dealing with someone who spoke english very well. Thanks digitel!
digatel Posted December 17, 2015 Report Posted December 17, 2015 No problem...I'm just paying it forward. I have gotten lots of help myself on these forums. Good group of guys and gals on here!
steamer861 Posted December 19, 2015 Report Posted December 19, 2015 Evolv has the Best customer service hands down Here's a link to vote for them for the best of 2015. Go vote I did http://guidetovaping.com/guidetovapings-best-of-2015/
Timmers89 Posted December 21, 2015 Report Posted December 21, 2015 So, my rolo just took its first tumble to the floor. Picked it up and a little scratched but fine. Then I notice the screen isn't showing properly. On closer inspection there's a tiny crack in the.corner of the screen. Not sure exactly where I would send it for service. Can it just be mailed to evolv and a replacement screen be put on it? Slight pressure and everything lights up fine. Still works fine, as well.
Spector NS5 RD Posted December 21, 2015 Report Posted December 21, 2015 is the actual screen glass cracked? can u post a pic? if the glass is cracked more than likely your screen will start to die. "the creeping black death". evolv doesn't repair entire mods. they'll just send you a new board when you send them your broken one, desoldered from the mod itself. i have heard of evolv taking in entire mods for repair, but that's rare. best bet is to contact your vendor and see if they'll replace it for you, even though it's your fault. good luck in your endeavor.
black lace Posted December 22, 2015 Report Posted December 22, 2015 Or try the house insurance new for old. I dont know what the turn over is for sending stuff in, but sending a board from uk then back again has took 5 weeks, replacement factory board though, soon got it fitted and running, built several dna 200's now and had two duff boards, buying from secondary outlets, will go direct from now on..
Timmers89 Posted December 22, 2015 Report Posted December 22, 2015 Its really hard to see the actual crack. I've seen plenty of these type of screens broke with the spreading black. I got it from vaportekusa so I guess I can ask them....I'm super bummed about it. And my Hana V200 is broken (again.) I just got it back and now the screen turns off when firing. I double checked the settings, definitely not set to dim out or anything on firing...
SiNiST3R Posted January 1, 2016 Report Posted January 1, 2016 Evolve has great CS, my Hommie putting a custom build together messed up a few times and Evolve replaced his chip each time.
black lace Posted January 1, 2016 Report Posted January 1, 2016 agree,,, they have been good to me,, even for all the bitching I do, but to be straight I will only buy direct from them in the future, all the boards I have purchased from reselers have come in a non sealed box, and some have failed within days or been inoperative from the start and said checked,,, checked it and buggered it moor like,,, I have never had a factory board fail yet,,,
Squonk_me Posted January 2, 2016 Report Posted January 2, 2016 Agree! I contacted Evolv customer service and received an instant response along with an RMA #.They are the best I have ever dealt with. Thanks Evolv!
brianvape Posted January 5, 2016 Author Report Posted January 5, 2016 Update: I sent mine in and came back fixed in just about a week! Been working like a dream! Thank you evolv! I will only buy your products from now on! VERY IMPRESSED!
Icyx Posted January 5, 2016 Report Posted January 5, 2016 I hope to see this excellent customer service you guys mention. I put a ticket in it took three days for the first response and two weeks for the second. I had to put a second ticket in before hearing back on the first. I sent my mod in last week hope they turn it around quick as they did for you. I do like the features of the board.
Squonk_me Posted January 5, 2016 Report Posted January 5, 2016 My interaction was for a board problem. They made it quick and painless. I have read of many, who for what ever reason decide to send their mod to Evolv for repair instead of the maker/manufacturer, this might take longer for a reply/response. Hang in there.
Nick Posted January 6, 2016 Report Posted January 6, 2016 Icyx said:I hope to see this excellent customer service you guys mention. I put a ticket in it took three days for the first response and two weeks for the second. I had to put a second ticket in before hearing back on the first. I sent my mod in last week hope they turn it around quick as they did for you. I do like the features of the board. Holidays slowed things down a bit, and we are in the middle of moving some things around facility wise. We are definitely here and working the help desk each and every day. No new ticket goes un-answered, it simply isn't possible for someone to not look at it with the way our system works. Opening a second ticket will only increase the time it takes for us to get in touch as we try to track down multiple tickets for the same thing, combine the info into one ticket, and clean up the duplicate. We appreciate your patience while we are working nonstop to provide excellent support and bring you some new and exciting things this year.
Icyx Posted January 6, 2016 Report Posted January 6, 2016 I hear you man, I hear you. I'm guessing it's a issue w the board my mod was doing all sorts of crazy stuff. https://vimeo.com/149615144
Icyx Posted January 11, 2016 Report Posted January 11, 2016 Well my mod came back from evolv and I have to say they do give damn good customer service. I sent my mod out Thursday New Year's Eve. Thursday the follwimg week they sent me a tracking number for its return trip. 2 days later I had it back in proper working order. I think that's pretty damn decent turn around time. Go evolv!
digatel Posted January 11, 2016 Report Posted January 11, 2016 Nick said:We appreciate your patience while we are working nonstop to provide excellent support and bring you some new and exciting things this year. "New and exciting things this year"? I like the sound of that!
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