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Device won't connect to Escribe

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I just got my Psyclone Evo in the mail(preloaded battery info/updates) and attempted to connect it to Escribe after charging. I get the "no device found try plugging it in again" prompt. I followed the instructions and even rebooted the program and virtualizer multiple times to no avail. I am using a Mac with VM Virtual box running windows 10 64 bit. 

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