my dna200 doesn't charge over than 7,68V

[gigxy]

Hello
my dna200 doesn't charge over than 3.84 per battery (sony vtc5, 2 cells), same problème with other new battery.
The screen show the graph with 600s time
The % goes up but not the battery !
I don't know what to do, please
Thanks

[giz_60]

Can you post a screen shot of the 'Mod' tab

[gigxy]

yes, of course  

[Wayneo]

And 'Battery info' and how long have you been using them  

[giz_60]

Your cells appear to be charging....  .534a....give it some time. Your Wh setting for those cells is a bit high...around 16 is where it needs to be...thats not going to affect the charging, but only help make the battery indicator / %, a bit more accurate...

[gigxy]

here is an other screen
battery info : where can i found this ?
Other thing i can't do a battery analizer because he is waiting for a full charge, and of course, it allway charges

[Wayneo]

'battery info : where can i found this ?'

On the battery itself ... like LG HG2, 6 months old

[gigxy]

ah ok, lol, i thought it was an option in escribe
it's sony vtc5 about 3 months old
i set the Wh at 19.24 with the calculator

[giz_60]

The Wh's for those cells is closer to 16...a value generated by running the battery analyzer

[gigxy]

ok, i set it to 16

[giz_60]

Let it sit & charge for a bit...don't vape or anything...it is showing that the device is charging, so may be weak batteries causing a slower charge time...be patient & give it some time...if it still isn't going up, you might want to try a different/newer set of batteries...you can check the true age of your batteries here...https://batterybro.com/pages/18650-date-code-lookup-tool

[gigxy]

thanks for the usefull link
not vaping, no touch
charging since this morning, and now it discharges !
3.83 instead of 3.84 !
i tried yesterday other set of battery, it's the same. 

[gigxy]

i think i can unplug it  

[Spector NS5 RD]

my guess @gigxy, something on the DNA board has failed. is it possible somewhere in between those 25,000 puffs ejuice has gotten into the mod internals? before you say no, just know, no matter how good you are at keeping your mod clean juice free, some juice always finds it's way into the mod . you could have some liquid damage around the USB section of the board. this area is responsible for controlling and measuring the charge in each cell. only way to find is to open up the mod and closely inspect the board for - juice, missing components, burnt components stuff like that. this is of course if you have no warranty to void by opening it.

[gigxy]

it's a chipset that i recovered from a e-fusion box (wich had a lipo battery) to do a home made box, and when i disasembled it, i didn't notice any juice on the board.
for burnt componant, may be, i must inspect better
thanks for answer

[Spector NS5 RD]

it is possible you may have knocked off a component during the transplant. i have seen this many times here. since you're able to remove the board, i would just RMA the board back to evolv for a replacement.

[gigxy]

Thank you very much !
Ther is no problem to remove the board.

[gigxy]

How should i proceed for RMA ?

[dwcraig1]

gigxy said:

How should i proceed for RMA ?

Here:
https://helpdesk.evolvapor.com/index.php?a=add&category=1

[gigxy]

thanks