EScribe won't recognize two devices (dna 25 and 250c)

[indvstrial]

Hey there! Clearly I am new here, as I can't even figure out how to make my computer recognize my devices. Also, I'm having an incredibly hard time identifying the firmware my devices (Thelema Nano and Elite) are running, but I think I figured it out. Yes, I have looked through these forums and I apparently just can't figure it out. I have tried messing with my Windows settings as well, so I'm not really sure what I am doing wrong. Anyways, any help would be appreciated.

[dwcraig1]

Regarding the DNA25, it is not EScribe capable so it will not connect to a computer. The DNA250C will connect to a computer, Try using a different cable and a recent  issue of EScribe. 

Once connected to EScribe open Device Monitor tab, firmware version will be in the bottom right corner.

[Wayneo]

What DNA250C do you own, and can you post a photo of the main screen showing watts set at 20 or 30 watts.