EScribe Not Detecting Oxva Xlim Pro 2 DNA

[Bebas]

Hi, I want to ask something about my problem (or maybe someone's else too, since I haven't found any solution for this exact problem)
So, I have an Oxva Xlim Pro 2 DNA device, and I wanna customize it using the EScribe for Oxva
But, the software says "No compatible USB device are connected

This is really weird for me, because like 3 or 4 months earlier, when I customized it for the first time, it worked just fine and I can customized it back then
and now, I want to do another customization (with the same Oxva Xlim Pro 2 DNA (v.111.2) device and same PC) the software give me a pop up tab (as you can see on the attached picture)
so basically I can't do anything to customize my Oxva device
but when I tried to customize my friend's Oxva Xlim Pro 2 DNA with the same PC and cable of mine, it worked just fine, so I think it's the device's problem

Yes, I already tried changing the USB cables, switching the ports, reboot the device by holding the power button for around 15 secs and nothing worked
Maybe someone have/had the same problem and already fix this issue can tell me how to fix this problem
 

and lastly, I'm sorry if my English / grammar is not that good, hope you can understand what I'm trying to say
Thank you

Edited January 3 by Bebas

[h0nyik]

Hi,
I’m having exactly the same problem no matter what I do.

I managed to connect and set up the Oxva Xlim for two days just once, and then I didn’t worry about connecting it at all for a long time (like a year). When I wanted to check my puff statistics after a long time, sync everything with my profile, and keep it up to date, I ran into the same problem.

My device doesn’t recognize any PC or Mac anywhere. I’ve always used the original cable, but I’ve also tried dozens of others (including a USB cable that came with a dock for connecting two SATA drives, so it’s 100% data-capable and functional), and the same thing happens with PCs and Macs—I’ve tried several computers, including ones with a completely clean system reinstall (PCs running Windows 10/11 and Macs running macOS 25/26/27), but with absolutely no success.

In Windows, Device Manager says the device wasn’t recognized.

Quote

 

Device USB\VID_0000&PID_0002\6&3a944ce5&0&4 was configured.

Driver Name: usb.inf
Driver Package ID: usb.inf_amd64_8fb2f3121a117a0a
Class GUID: {36fc9e60-c465-11cf-8056-444553540000}
Driver Date: 06/21/2006
Driver Version: 10.0.26100.9711
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching Device ID: USB\DEVICE_DESCRIPTOR_FAILURE
Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000
Device Updated: false
Parent Device: USB\VID_2109&PID_2817\MSFT20000000000

 

Please help me in any way you can! I'd really love to use Escribe's services!

Thanks so much

[Wayneo]

Use the link in my signature line and reinstall escribe and see if that works.