Death After Charging

[Hafizh]

 

 

 

 

Hi, been using OXVA Xlim pro 2 for around 3 months. This is the first time happened to me. After charging the device using the OXVA USB Cable that included inside the box, the device won't start at all. I already tried to press the power and replay button at the same time to turn on the device, I already try to charge it again but it didn't work and only shows blank screen nor LED lights. Need your advice, thanks in advance 

 

Edited September 12 by Hafizh

[Wayneo]

You can try a hardware reboot on the device. (Remove the pod and disconnect from USB. Then hold the Fire button until it reboots. It should take about 10-15 seconds.)

[Hafizh]

Already try that method, but nothing happened. Is there any possibilities that the device going short circuit?

Edited September 12 by Hafizh

[Wayneo]

Open a 'Help Desk' ticket here. ⬇️ Link in my signature line. ⬇️

[Hafizh]

Thanks for the help!

[Wayneo]

Just gotta ask. Using that same charger and cable in the same socket, will it show charging on a different device (phone, etc)? 

[Hafizh]

Sure, it works normally on my other devices such as phone and my

 

 

pods. You may see it on the video i attached.

[Wayneo]

None of your 3 videos worked or showed up. I don't think if you click on them here they will show for you. AND THAT'S FINE AS I DIDN'T ASK FOR THEM, because I understood your words. In the future (what has worked for me) is use that 'choose files' option and you're done, nothing else to do. 🙂