retird Posted February 24, 2020 Report Share Posted February 24, 2020 OK... I am concerned about 3 things. 1. The board temperature is too low showing only 42.71 F. 2. You have had the device for 1 week and vaped 7000 puffs. How many puffs did it have out of the box new? 3. The wattage shown while firing is too low and not as smooth as it should be. Many things can cause this. Here is a screenshot of my DNA Go device set at 9 watts... You have started a ticket with Evolv. It is the weekend so they may get back to you in a few days when the work week starts.. They warranty the board, not the device. If they decide to look at the board they will guide you on what to do. You might send another ticket to Evolv and include the last screenshot you posted. I shows the 3 things I listed. Since your device is 1 week old I would try again to get the seller to replace it. That would be the easiest especially if the board is good but the device assembly is faulty. That's the best I can troubleshoot without having the device as you say both atty's you tried are functioning properly. Good Luck and just for your info we are not employees of Evolv but just help if we can. Link to comment Share on other sites More sharing options...
Pino74 Posted February 24, 2020 Author Report Share Posted February 24, 2020 I bought the mod precisely 15 days ago, but I realized a few days ago the problem, I wait for the evolv answer first, for me regardless of everything, even if evolv recognizes a problem and wants to replace the circuit or repair it, it is always a problem, wait, shipping etc.I live in Italy, tomorrow I hear the online shop that sold it to me, but I'm sure they will be smart, and they will ask me how can you say that it doesn't work well? they will complicate my life not to take an assignment on a product where they have already earned, for them the returns of material are problems,they don't want to have. moreover I will be without mod until then they send me a repaired or new one and the vendor I am sure that I will not change the mod, but will send it to the wholesaler, and then I have to wait for who knows how long, maybe it will be sent to China.the vape shops are not like amazon, after selling something they try to avoid all possible problems, returns, guarantees, replacements, repairs etc I keep you updated. Anyway thank you Link to comment Share on other sites More sharing options...
Pino74 Posted February 24, 2020 Author Report Share Posted February 24, 2020 tomorrow I put screenshots of the date of purchase of my box with references.Now it's 4 in the night in Italy. I'm going to sleep. Link to comment Share on other sites More sharing options...
retird Posted February 24, 2020 Report Share Posted February 24, 2020 We don't need date of purchase here. Best case with Evolv is that they may want you to send them the device or maybe just the board out of the device or maybe they just will send you a board.. They will guide you... Link to comment Share on other sites More sharing options...
retird Posted February 24, 2020 Report Share Posted February 24, 2020 Oh, you can post in your language as we can translate easily here.... might be easier for you and for us.... Link to comment Share on other sites More sharing options...
Pino74 Posted March 6, 2020 Author Report Share Posted March 6, 2020 Hello everyone. I update this post after Evolv technical assistance replied to me a couple of weeks ago after I wrote to her telling me after various tests that my Neo Go needed to be repaired. I turned to the dealer who it sold and it was replaced and now i have a new one that works great. I attach the Monitor screen, now the two power lines set and the power supplied are parallel and close together. Thanks again Thanks To all for us support 1 Link to comment Share on other sites More sharing options...
retird Posted March 6, 2020 Report Share Posted March 6, 2020 Glad you got it sorted out.... and glad your vendor came thru.... Link to comment Share on other sites More sharing options...
Pino74 Posted March 6, 2020 Author Report Share Posted March 6, 2020 Yes the seller behaved very well, professionally I explained to him and he understood. Thanks again to all Pino Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now