DNA250c bricked after firmware update?

[str8.drippin]

I've had this device for about a month now.  When I got it, I did not update the firmware - I just saved the default theme and settings, and then transferred over my own theme and settings that I have been using on a different device.  All was fine, except I noticed that when it had been idle for about 30 minutes or so, the first time I would go to fire the device there would be a few second delay on the first fire.  So, I thought maybe it was a firmware issue that would be fixed with an update.  So I connected to my escribe, downloaded settings to the software and clicked the button to update firmware.  It did it's thing and loaded everything like normal, but now my device will not turn on at all.  Also, when I connect the escribe I get this error, "The firmware is still starting. It may take a moment."

I have taken out the batteries and let it rest for a few minutes.  I have removed the RDA.  I have tried the 5 clicks on the fire button.  Still will not turn on.
Also, I have tried connecting my other device to escribe and it connects just fine.

Have a just bricked my device? I'm so upset right now, I really need help.  Please anybody.  Thank you in advanced!

[str8.drippin]

 

 

Edited December 29, 2019 by str8.drippin
video was not loading

[retird]

What do you you get by doing this?

Tools>Apply Service Pack

[str8.drippin]

It says, "A Service Pack is about to be applied.  Before clicking OK, please make sure that the device is idle."

When I click OK, I am to select a file.  I can go to "DNA 250 Color" and there are 3 files to choose from:
1_1_SP33_2_US.sw-service 
1_1_SP35_US.sw.service
1_1_SP38_US.sw.service

When I select one, it appears to apply the service pack and says, "Service Pack applied."

Oh my god it works now!  Holy .... you just made my day!  Thank you!!!!

[str8.drippin]

The problem seems to be the firmware update.  In the above steps I applied SP35, which fixed the issue but gave me the error press up bug.  But when I try to update to SP38, it happens again - device appears off, wont fire, ...etc.  I have reapplied SP33 and it seems fine now.  I'm not sure why this is the case, as my other DNA device is using SP38 with no problems, but I guess it is what it is, just glad to have both working again.

Thank you again @retird for your help, you are an escribe GOD!

Edited December 29, 2019 by str8.drippin
added more information.