Pixelated Lines on New Triade 250C

[Gunther]

Hello All,

I recently got my first DNA mod in last week. I noticed I had pixelated lines on the bottom of the color screen of the DNA 250C. Being so, I plugged it into my PC and did an update on it. The lines were still there. Then I decided to try and install a new theme on there. The lines at the bottom of the screen are still there. They seem to be there no matter what screen the chip is on.

I've attached some pictures. Any help is greatly appreciated as this is my first DNA mod. Thanks a bunch!

[Coyote]

You have a defective screen. Contact the seller or manufacturer of the mod.

[Gunther]

thanks Coyote, I had a strong feeling this was the case. Really sucks bc the stupid seller shipped it from china in a single bubble wrap envelope. The envelope was literally shoved in there and was the triangle shape. Once I got the package I thought to myself, it's going to be a miracle if this thing isn't damaged.

Thanks for your help!

[Coyote]

You can get a screen from Evolv and replace it yourself for $12. Tho if that’s a Lost Vape mod, it’s not easy to take it apart. 

I don’t see a crack in the screen so it might not be damaged, just defective. Open a help ticket and see if you can send it for warranty repair. 

 

 

Edited September 20, 2018 by Coyote

[Gunther]

It's a Triade DNA 250C ... I opened a support ticket with EVOLV.. Is that the correct avenue to troubleshoot this. Or should I contact LV.

Thanks again for your help. Being that the mod is less than a month old, I'm def going to be doing the warranty route as I do not want to void it and I have other mods that I can use in the meantime..

[Coyote]

Yep. Solid lines like that are typically a tab bond failure on the LCD.  Not physical damage. Evolv should warranty the screen. 

Lost Vape might warranty it too, but you would have to ship it to China and no one wants to do that.