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DNA250C charging but the it can't connect to escribe for update, pc could not read


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hello, I've just got an issue with my PARANORMAL DNA250C device. when i plugged on my laptop, its charging but somehow i can't connect it to eScribe. I already tried on 2 laptops with 3 diffrences of USB and its just the same problem.  i'm stressed out regarding to this issue.

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