JoeB Posted November 13, 2017 Report Share Posted November 13, 2017 Woke up yesterday morning and was getting a "check battery" message, I've tried 3 different sets of batteries, the mod will only turn on when the USB is plugged in and I sometimes get a 'Warranty Service' message. No idea what has caused this and the batteries are charged but it's saying they're dead when I put them in the mod. TIA Link to comment Share on other sites More sharing options...
retird Posted November 13, 2017 Report Share Posted November 13, 2017 Start a ticket with Evolv Help Desk explaining the situation. They will guide you...... Warranty Service may be needed.... Link: https://helpdesk.evolvapor.com/index.php?a=add&category=1 1 Link to comment Share on other sites More sharing options...
JoeB Posted November 13, 2017 Author Report Share Posted November 13, 2017 Thanks, what do you mean by 'Warranty Service may be needed'? I started a ticket 24h and haven't received any word back so was gonna see if it was something I could fix myself Link to comment Share on other sites More sharing options...
giz_60 Posted November 13, 2017 Report Share Posted November 13, 2017 Sounds like the on board fuse may be blown. The 200 board doesn't have reverse polarity protection, so if you inadvertently inserted a cell backwards....If the fuse is blown & you want to replace it yourself, the info on the fuse is in the DNA 200 datasheet...dna200.pdf Link to comment Share on other sites More sharing options...
retird Posted November 13, 2017 Report Share Posted November 13, 2017 6 hours ago, JoeB said: Thanks, what do you mean by 'Warranty Service may be needed'? You may be guided to send it in for repair. If you started a ticket 24h the reply may be coming soon or may have went to your junk mail maybe. At any rate start another if you don't get a reply in a day or two as they have always been prompt to respond to tickets.... Link to comment Share on other sites More sharing options...
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