renegadejade Posted September 3, 2015 Author Report Posted September 3, 2015 A good friend of mine just got his opus200...it wouldnt charge. Hooked it up to escribe. Showing this for the pack...
VapingBad Posted September 3, 2015 Report Posted September 3, 2015 He could RMA it or open Escribe - Device Monitor - press Diagnostics - Advanced - "Perform USB Recovery Charging" and see if the battery can be recovered.
renegadejade Posted September 3, 2015 Author Report Posted September 3, 2015 If he does that, will it void a warranty for any reason?
VapingBad Posted September 3, 2015 Report Posted September 3, 2015 I can't see why it would or how Opus would know it had been tried.
renegadejade Posted September 3, 2015 Author Report Posted September 3, 2015 And it seems to have worked!!!!! Thank you!!!!!!!
Vape_Like_A_Boss Posted September 3, 2015 Report Posted September 3, 2015 renegadejade said:And it seems to have worked!!!!! Thank you!!!!!!!I would still give Opus a heads up that this happened with a new mod he purchased, and also attach that screenshot to the email so it will be dated.That way if problems with the battery show up in a few weeks, it's documented with a date stamp that it happened when he got it, and isn't a case of arriving perfect and user damaging it later.Letting them know about it is the only way they can know to start watching for problems like that, or have leverage with the battery distributor if they need it.
Mad Scientist Posted September 3, 2015 Report Posted September 3, 2015 According to the manual, a recovery operation is logged to evolv so they know it happened (it shouldn't happen unless something went very wrong somewhere). I agree with Boss; submit a ticket with Opus so any problems down the road are covered.
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