Trouble connecting to Evolv via Parallels

[mactavish]

This problem may be hard to diagnose, as I'm a Apple Mac user, running an old version of Parallels Desktop, on an older Mac OS, Snow Leopard 10.6.8. But first let me say, I have not had any problems running the software connecting and uploading/downloading settings from Escribe 1.0.35.2, the latest beta version as of this message, to and from my new LavaBox DNA200. The browser is also an older version of FireFox, but I have full internet access, other then the issue I outline below, which is keeping me from using a few of the built-in Escribe features.

Under INTERNET TAB, I click on Log In, insert my email and password, same one used to access this board.

"LOGIN ERROR" MESSAGE POPS UP: "Unable to contact the server". However if in the same "Login" box, I click on the bottom link in blue: "My Account", FireFox opens a new window:"https://my.evolvapor.com/account", and I can log into my account, same email/password. This of course is NOT helping in the Escribe software, but it makes me believe my internet connections are working well enough. I've tried turning off any firewall software, like ZoneAlert, etc., no change.

I was hoping to access things like the "production utility" in Escribe, but you have to be logged in. As well as the "GET INFORMATION" box in the GENERAL TAB which can get info on the connected device, but again you need to be logged in.

I'll move to the Apple Mac based version of Escribe as soon as it's available, but could use some help or advise, now. Thanks!

[blueridgedog]

This is an interesting limitation.  So all other functions work as they should?  This works as intended in VirtualBox.

[mactavish]

Yeah, everything is working, that's the good news. But I'm not really a Windows person so I don't know where to begin trouble shooting why I can't log in from the Escibe app itself. I'm assuming there is not a different registration for a "Evolv" account, and the log in for these forums is identical?

[James]

Could you please try these two websites with Internet Explorer, and see if you can access them?
https://my.evolvapor.com
https://www.dimensionengineering.com
The https:// is important. I am wondering if your system certificate store may not have the appropriate SSL certificate authorities. Firefox uses its own store.

[mactavish]

James said:

Could you please try these two websites with Internet Explorer, and see if you can access them?
https://my.evolvapor.com
https://www.dimensionengineering.com
The https:// is important. I am wondering if your system certificate store may not have the appropriate SSL certificate authorities. Firefox uses its own store.

Thanks James for taking your time here.

I could open them both in both Explorer and FireFox. I get a pop up warning about Security Certificates, but then make the choice to accept them permanately. So the answer is YES, I can access them directly via the links you pasted. Back to EScribe, try to log in via the pop up, and I still get the "Unable to Contact the Server", message.

And to repeat, if instead of choosing the "LOGIN" button in the popup window, but instead choose "MY ACCOUNT" button below, it currently opens Firefox browser, and I can log in from that browser, but of course that does not help when you have to connect from within Escribe itself. So what besides not being able to use the "Production Utility" am I missing out on? 

I hope the upcoming Mac software will be compatible with Snow Leopard 10.6.8, I know it's long in the tooth now, but many still use it, and I won't be buying a new computer any time soon, this one can not be updated beyond it's current OS. An iPhone/iPad app would be even better, not sure how it would connect to the Mods. Some new models have bluetooth, but not my new LavaBox.

[James]

Production Utility is the only tool that Login affects, presently. However, if you are having SSL certificate issues, this also affects USB Recovery Charging (I believe), Send Feedback, Report a Bug, Get Information and Restore Defaults. Could you take a screenshot of the security warning? (You get the error on both?) That is the reason it is failing, and if I know the exact issue I can probably give advice on how to resolve it.

Thanks!

James

[mactavish]

James said:

Production Utility is the only tool that Login affects, presently. However, if you are having SSL certificate issues, this also affects USB Recovery Charging (I believe), Send Feedback, Report a Bug, Get Information and Restore Defaults. Could you take a screenshot of the security warning? (You get the error on both?) That is the reason it is failing, and if I know the exact issue I can probably give advice on how to resolve it.

Thanks!

James

I really wish I could take the screen shot you requested, but since I "approved ", the connection forever, I don't know where in Windows to look for certificates, to delete or reset them to bring about and re-trigger the warnings. Therefore I am stuck here. If you can direct me where to look I'll keep trying. I did spend some time floundering about in Windows, but did not find anything obvious. Sorry.

[James]

Hmm. Well, try going to

https://support.globalsign.com/customer/portal/articles/1426602-globalsign-root-certificates

selecting Download Root-R1 for "R1 GlobalSign Root Certificate", open the file, and click Install Certificate. I'm pretty sure that one comes preinstalled all the way back to Windows 98 though... (What OS is this running? XP without Service Packs or..?)

If this does not solve it, do you get these warnings when visiting bank websites etc. as well in MSIE? Try going to the padlock icon at https://www.dimensionengineering.com , View Certificates , Certification Path. It should say GlobalSign, AlphaSSL CA - G2, www.dimensionengineering.com with paper-with-award icons.

[mactavish]

James said:

Hmm. Well, try going to

https://support.globalsign.com/customer/portal/articles/1426602-globalsign-root-certificates

selecting Download Root-R1 for "R1 GlobalSign Root Certificate", open the file, and click Install Certificate. I'm pretty sure that one comes preinstalled all the way back to Windows 98 though... (What OS is this running? XP without Service Packs or..?)

If this does not solve it, do you get these warnings when visiting bank websites etc. as well in MSIE? Try going to the padlock icon at https://www.dimensionengineering.com , View Certificates , Certification Path. It should say GlobalSign, AlphaSSL CA - G2, www.dimensionengineering.com with paper-with-award icons.

Windows XP SP3. MS I.E. v6.0.2. FireFox 2.0.
I D/L'd the file Root-R1, and installed it. Did not cure my issue, I tried making Explorer the default browser, didn't matter. 

I played till I made Parallels crash. Got lots of screen shots of "certificates", here is one that looks expired. 

Just updated FireFox to 41.0.2, a far jump from 2.0, and seems to run ok on WinXP. I don't think there are any updates to Explorer as they stopped supporting WinXP as you know. I was hoping the new browser update might solve any "odd" certificates, but NO luck. 

[James]

Hmm. It must not have made that new Root Certificate take priority over the built-in, expired one.

EScribe uses Microsoft's .NET Framework, so underlying web requests use Internet Explorer. If it can't make a secure connection it will fail to connect -- we don't override the default verification. Here's a Windows update that should give you newer root certificates. Hopefully the GlobalSign is among them...

https://www.microsoft.com/en-us/download/details.aspx?id=26609

There was an even newer one, but it appears Microsoft has removed it in their desperately needy attempt to force people to use their new OS...

[mactavish]

James said:

Hmm. It must not have made that new Root Certificate take priority over the built-in, expired one.

EScribe uses Microsoft's .NET Framework, so underlying web requests use Internet Explorer. If it can't make a secure connection it will fail to connect -- we don't override the default verification. Here's a Windows update that should give you newer root certificates. Hopefully the GlobalSign is among them...

https://www.microsoft.com/en-us/download/details.aspx?id=26609

There was an even newer one, but it appears Microsoft has removed it in their desperately needy attempt to force people to use their new OS...

Geez, I know you are smart, but now I gotta say GENIUS!!!

First for figuring it out with only my cryptic forum messages as a guide.
Then, maybe this should be first, but taking your time to help put a band-aid on a really old bunch of Windows software, many or most, would NOT have been bothered, and given up long a go. I was ready to give up a few messages a go, but then I would see you wrote again, and since you did not toss in the towel, I figured I had to go the distance, and GLAD I did, working, WORKING!!!

Now I really know how the DNA200 got so good!