No battery icon, can't fire mod

[dampf-o-mat]

I just bought a Lavabox. When i recieved it i recogniced that there is no battery icon on the screen and i can't fire the mod. I removed the battery from the box and put it back in, then the battery icon was visible and everything worked like a charm. Then i just let the mod sitting on my table for an hour or so (fully charged). When i came back and wanted to use it the battery icon was gone again and the mod didn't fire. Removed the battery again, put it back, everything's fine. After a while the same problem appeared - no icon, mod won't fire. What's wrong with my device?

[Spector NS5 RD]

what is each cell voltage in escribe? It's not on the "power supply" option is it? Make sure its on "3 cell" and make sure your watt hours are set correctly. Try them bizkits out and post back.

[dampf-o-mat]

Thanks a lot for your reply. I'm at work now so i can't check escribe. But it's definitely on "3 cell", i checked that already. After removing the battery and putting it back everything seemed fine in device monitor. 
Isn't the lavabox pre-configured so watt hours etc. should be set correctly?

[dampf-o-mat]

So i checked escribe now and changed the capacity from 8 Wh to 9.9 Wh (3-cell). I also changed the cell soft cutoff from 3.66 to 3.3 V.
Type is LiPo, charging mode is "maximize puffs".

Here is what the device monitor says:
Cell 1: 4.03 V
Cell 2: 4.02 V
Cell 3: 4.03 V

Are these settings ok?

[VapingBad]

Those settings are OK, but I would change the low cut off to 3.09 V (Evolv default).

[dampf-o-mat]

I'll give it a try. Thank you, VapingBad!

[dampf-o-mat]

Unfortunately changing the settings didn't help. I didn't use the Lavabox for an hour and now the battery icon is gone and when i fire the mod it just says "check battery". The the screen goes off and the device is locked. 

Some ideas what to do now? Thanks for your help, guys!

[Spector NS5 RD]

not to bum you out but i think it might be RMA time unless someone else can chime in. try a to force a firmware update. under tools. make sure its the latest version.

[dampf-o-mat]

Thanks for your reply. I made the update to the latest firmware version again but unfortunately the problem remains. 

Is this a warranty case now?

[dampf-o-mat]

So i sent an email to the reseller and they asked me to send the device back to them in order they could fix or replace it.

Thanks a lot for your help and advice guys! Highly appreciated!