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Unbalanced cells need help!?!?


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Built a new mod worked great for 2 weeks. After shipping it out and the customer using it for a day it was at 50% power and then powered off. The customer plugged the mod into escribe but it won't charge because it says the cells are unbalanced and pretty much dead. The total voltage in the battery now is 4.85v. My thinking is there must be a problem with the balance connectors maybe a line got knocked/ripped off but wouldn't that just change voltage to one cell not all three? Any help would be appreciated. Customer is sending the mod back for repair and possibly a new battery.

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