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Dead Cell on SMY SDNA200

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Have an sdna200 that will not charge on any cable that its connected to. I connected it to escribe and tried the recovery charge but one of the cells reads at 0.00v. Is it dead in the water or is there another way to jump start a charge? Thanks in advance

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if usb recovery is not working, try a hard reboot from escribe then try a usb recovery. did the cell instantly go dead? 4.20-0.00 volts. what's your pack voltage? if a cell went from balanced with the others, to completely dead, sounds like something came loose, bad connection somewhere in the battery dept. opening up the smy s200 is not an easy task and ruins the carbon fiber panel covering the screws.

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