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problems with vt200

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my vt200 has been out of service for a while, when it first happened i received the "warranty service" flashing light and i tried to email evolv but i never received an answer back. When i plug in to charge the most i can get is .004Wh on charge and my cell 3 has .00v. it would really appreciate some advice.

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Well it would be nice to know what is really going on with that cell 3. But it won't fire because it sees no cell 3 voltage. If you don't have a multimeter to check the voltages. Then the only other thing to do is to open up the Device Monitor, Diagnostic, Advanced, and Perform USB Recovery Charging. This will attempt to bring that 0v cell back up.

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