Hcigar vt133 battery voltage problem

[karol1241]

Hello, yesterday I noticed that every attempt to put the batteries in makes different percent and voltage - look at this http://screenshot.sh/m9eKws1lOrBvR , real Voltage is 4.06 both, is there any way to repair it?
edit: without batteries (just usb cable) http://screenshot.sh/oB4TpTnNFCeRB

[dwcraig1]

You need to RMA the board, it appears there is a problem with the battery management section of the board.
 https://helpdesk.evolvapor.com/index.php?a=add&category=1

[karol1241]

dwcraig1 said:

You need to RMA the board, it appears there is a problem with the battery management section of the board.
 https://helpdesk.evolvapor.com/index.php?a=add&category=1

Is there any way to repair it locally? I bought it in China shop, it would take a long time to get it back.

[karol1241]

Like I told you sending cost from Poland is really expensive so I decided to see what's wrong with my device.
I saw that the Battery Manage IC was with white powder, also it was a little more black (maybe fired...), I've cleaned it with Isopropyl, and let it dry for 2 hours. Look now at that screenshots (first with battery, second without) http://screenshot.sh/ouTJNZ0ruJGcb http://screenshot.sh/mE72GBVCgx52L
I also attached board picture in attachment, please take a look. The best way for me is to avoid sending it anywhere further than Poland.
Regards

[Spector NS5 RD]

problem is with components so small on the PCB, it becomes VERY difficult for a person to "repair". that's why Evolv doesn't bother to repair most of the sent back boards. they just replace and send a new one in the mail.

what does the BMIC look like after you cleaned it? 

[karol1241]

ChunkyButt200 said:

problem is with components so small on the PCB, it becomes VERY difficult for a person to "repair". that's why Evolv doesn't bother to repair most of the sent back boards. they just replace and send a new one in the mail.

what does the BMIC look like after you cleaned it? 

I will make last try today, it looks just black (I'm not sure but I think it's burned because I can't see any numbers on it). Again voltage with batteries is crazy. BTW I have one more to check - when I'm moving the batteries in case (spring adjusts) voltage dramatically moves - maybe this is broken

[karol1241]

I sent my device to Evolv, holding on to get it back. They have the best support I've ever had. Thank you for your help, my problem is solved.