No mods being recognised- MacOS

[Conanthewarrior]

Hello everyone, I have recently got back into using my mods after a break of a few years due to health issues impacting me able to build, so was using a simple pod device during this time. 

I got all 4 of my DNA200's, and my DNA75, downloaded Escribe and thought I was all set. However, I get the error message that there is no device connected, if one is connected please try unplugging it and plugging it back in. 

I am on the latest version of MacOS on a M1 pro macbook pro, and using the latest version of Escribe. 

I have tried 3 different cables, and the mods all light up on screen from the USB power. 

Just for some reason none of them will connect to Escribe! 

Does anyone have any ideas what may be going on here, as I really would like to get into Escribe to alter some settings on my mods. 

Thanks in advance, Conan. 

Edited yesterday at 02:46 PM by Conanthewarrior

[Wayneo]

Start escribe, click 'about escribe', post screenshot.

[Dizzard]

Not to sound like a stupid question, but have you updated escribe?

[Conanthewarrior]

32 minutes ago, Wayneo said:

Start escribe, click 'about escribe', post screenshot.

Here is what you said to do, I hope it helps

[Conanthewarrior]

I tried downloading and installing Escribe from Evolv's website, but still end up with the same version and date? Is this the latest release?

[Wayneo]

Yes, that's the latest. I just tested both a 75 & 200 on my M1 Air and both worked. It was the only thing plugged into my hub. Perhaps try different cables.

[Conanthewarrior]

19 hours ago, Wayneo said:

Yes, that's the latest. I just tested both a 75 & 200 on my M1 Air and both worked. It was the only thing plugged into my hub. Perhaps try different cables.

I have tried 3 different cables with the same results. 

The only consistent thing is the USB A to USB C converter dongle cables that I have, they work fine with everything else but is it possible they are being a bit funny when it comes to escribe? 

They are not the official Apple USB A to USBC/thunderbolt adapters, they are cheaper ones I got from Ebay. I am using the adapters as I have no USB C to USB Micro B cables that my DNA devices use, only USB A to USB Micro B. 

[Wayneo]

I only have native C ports on my Air. I plug in to my hub an A to micro cable.

You might try turning your dongle 'C' cable around. Do you have any micro devices that pass data with your setup?

[Conanthewarrior]

2 minutes ago, Wayneo said:

I only have native C ports on my Air. I plug in to my hub an A to micro cable.

You might try turning your dongle 'C' cable around. Do you have any micro devices that pass data with your setup?

I have tried two different dongle adapters with 3 different other cables and still not being recognised by Escribe. 

Yes I do, I use the dongle to connect to an external hard drive for time machine backups and external storage on my MBP. 

[Wayneo]

Then I have no idea. You can open a 'Help Desk' ticket and ask them. Link in my signature line.

[Conanthewarrior]

6 minutes ago, Wayneo said:

Then I have no idea. You can open a 'Help Desk' ticket and ask them. Link in my signature line.

OK, I will do that now, thank you.

[Dizzard]

Try backing up the escribe folder and do a clean install?

[Wayneo]

@Conanthewarrior please try and remember to update this post when you finally get your devices to connect.

[Conanthewarrior]

2 hours ago, Dizzard said:

Try backing up the escribe folder and do a clean install?

Where is the Escribe folder located? I uninstalled Escribe and can't find a folder in application support?

[Conanthewarrior]

4 minutes ago, Wayneo said:

@Conanthewarrior please try and remember to update this post when you finally get your devices to connect.

And yes I will update as soon as I work out what is going on and the devices are recognised as connected