Cotysav Posted February 22, 2022 Report Share Posted February 22, 2022 Hey there guys so I have a problem and any help would be greatly appreciated. So I have a lost vape drone 250c. It has less than 400 puffs on it. Idk what happened but every time I try to do anything it says check battery they only read 4%. I'm using a brand new pair of molicels. I've tried everything I can think of. Disable USB charging, switching themes applied service packs the sp38 and sp33.2 is what's on my escribe. Everytime I upload something it does it but right before it's done it reads error press up. Escribe still recognizes the chip and it connects I just don't know what it could be. If you have any idea please help me. Thanks for reading and your time. Link to comment Share on other sites More sharing options...
Wayneo Posted February 22, 2022 Report Share Posted February 22, 2022 On 2/22/2022 at 1:37 PM, Cotysav said: Idk what happened but every time I try to do anything it says check battery they only read 4% Expand Can you post a full screenshot from Device Monitor. I imagine one of your 2 cells is showing a low voltage On 2/22/2022 at 1:37 PM, Cotysav said: Disable USB charging, switching themes applied service packs the sp38 and sp33.2 is what's on my escribe. Everytime I upload something it does it but right before it's done it reads error press up. Expand That is usually a shitty theme error, and for now you should reinstall the default. Or even (one of the very few times I've ever recommended) a full Restore Defaults in escribe. You should also update to the latest Service Pack (link in my signature line) Link to comment Share on other sites More sharing options...
Cotysav Posted February 22, 2022 Author Report Share Posted February 22, 2022 Yea I'll do it when I get home in a little while and I restored defaults already and then applied both of those service packs and it didn't do anything Link to comment Share on other sites More sharing options...
Cotysav Posted February 22, 2022 Author Report Share Posted February 22, 2022 On 2/22/2022 at 2:15 PM, Wayneo said: Can you post a full screenshot from Device Monitor. I imagine one of your 2 cells is showing a low voltage That is usually a shitty theme error, and for now you should reinstall the default. Or even (one of the very few times I've ever recommended) a full Restore Defaults in escribe. You should also update to the latest Service Pack (link in my signature line) Expand This is a pic of it in device monitor Link to comment Share on other sites More sharing options...
Wayneo Posted February 22, 2022 Report Share Posted February 22, 2022 On 2/22/2022 at 2:15 PM, Wayneo said: Can you post a full screenshot from Device Monitor. I imagine one of your 2 cells is showing a low voltage Expand I can wait for a full screenshot like I asked before, when you get home. That photo cut off the firmware information I don't see any puffs at all, I don't see any batteries in there. Are you saying those 400 puffs disappeared during a firmware update? Was it working fine for those 400 puffs, then just stop, or what did you do shortly before? EDIT: At this point hoping to see the latest firmware installed Link to comment Share on other sites More sharing options...
Cotysav Posted February 22, 2022 Author Report Share Posted February 22, 2022 On 2/22/2022 at 8:41 PM, Wayneo said: I can wait for a full screenshot like I asked before, when you get home. That photo cut off the firmware information I don't see any puffs at all, I don't see any batteries in there. Are you saying those 400 puffs disappeared during a firmware update? Was it working fine for those 400 puffs, then just stop, or what did you do shortly before? EDIT: At this point hoping to see the latest firmware installed Expand It was fine i bought it from someone used it for a couple hours changed the theme went to bed woke up and it started doing all this. let me know if you cant see the picture Link to comment Share on other sites More sharing options...
Wayneo Posted February 22, 2022 Report Share Posted February 22, 2022 Sadly, I can't see a full screenshot. It should show everything like that first picture including the bottom corner which would also show the current firmware on your mod. Link to comment Share on other sites More sharing options...
Cotysav Posted February 22, 2022 Author Report Share Posted February 22, 2022 I can't even get escribe to recognize it not I'm just pissed off now I love DNA boards that's all I use but only 75c and 75 and 60s but this has me mad there should be no reason it's doing this with less than 400 puffs on it Link to comment Share on other sites More sharing options...
Wayneo Posted February 22, 2022 Report Share Posted February 22, 2022 IIRC in that drone, both batteries go in, pointing in the same direction. Or restart your PC and try again. No use getting pissed off, that doesn't help anyone. 👍 Link to comment Share on other sites More sharing options...
Wayneo Posted February 22, 2022 Report Share Posted February 22, 2022 OR in my signature line, there's a link to the Help Desk, you could open a ticket with them Link to comment Share on other sites More sharing options...
Cotysav Posted February 22, 2022 Author Report Share Posted February 22, 2022 On 2/22/2022 at 9:43 PM, Wayneo said: OR in my signature line, there's a link to the Help Desk, you could open a ticket with them Expand Yea the batteries go in parallel and I opened a ticket and got a reply earlier asking for the screenshot of it in device monitor just waiting to hear back from them Link to comment Share on other sites More sharing options...
Wayneo Posted February 22, 2022 Report Share Posted February 22, 2022 All 250C's are wired serial. You just don't see the long ass wire used to have both batteries pointing in the same direction EDIT: You may as well just send the Help Desk that first photo Link to comment Share on other sites More sharing options...
Wayneo Posted February 23, 2022 Report Share Posted February 23, 2022 Have you heard back from the Help Desk, and if so, what did they say? Link to comment Share on other sites More sharing options...
Cotysav Posted February 23, 2022 Author Report Share Posted February 23, 2022 On 2/23/2022 at 9:04 PM, Wayneo said: Have you heard back from the Help Desk, and if so, what did they say? Expand Yea and nothing really he asked if I had proof of purchase this mod is like 3 plus years old and I bought it from someone so of course I don't Link to comment Share on other sites More sharing options...
Wayneo Posted February 23, 2022 Report Share Posted February 23, 2022 Did you ever get it to connect to escribe? No comment on what they thought was wrong? On the topic of warranty, it's always been 1 year on the board (not screen) to the OG purchaser https://www.evolvapor.com/warranty Link to comment Share on other sites More sharing options...
Cotysav Posted February 23, 2022 Author Report Share Posted February 23, 2022 On 2/23/2022 at 9:39 PM, Wayneo said: Did you ever get it to connect to escribe? No comment on what they thought was wrong? On the topic of warranty, it's always been 1 year on the board (not screen) to the OG purchaser https://www.evolvapor.com/warranty Expand No they didn't say anything about what it could possibly be just said send the screenshot then said was juice on the board then the charger port then asked about the proof of purchase and the person I got it from got it brand new in a lot so I can't even figure what date it was purchased Link to comment Share on other sites More sharing options...
Wayneo Posted February 23, 2022 Report Share Posted February 23, 2022 On 2/23/2022 at 9:39 PM, Wayneo said: Did you ever get it to connect to escribe? Expand since yesterday? Link to comment Share on other sites More sharing options...
Cotysav Posted February 23, 2022 Author Report Share Posted February 23, 2022 On 2/23/2022 at 9:45 PM, Wayneo said: Expand No it just goes like it's gonna charge but not connect Link to comment Share on other sites More sharing options...
Cotysav Posted February 23, 2022 Author Report Share Posted February 23, 2022 On 2/23/2022 at 9:45 PM, Wayneo said: since yesterday? Expand Ok they sent me a rma I just have to fill out the form and ship it he said either liquid damage or the balance wire came unsoldered if he can fix it he will or he will just swap the board. I appreciate you helping me bro. Link to comment Share on other sites More sharing options...
Wayneo Posted February 23, 2022 Report Share Posted February 23, 2022 Good luck with your mod 🙌 They've gone above and beyond. When you get it back, ask or search here first. Link to comment Share on other sites More sharing options...
Cotysav Posted February 23, 2022 Author Report Share Posted February 23, 2022 On 2/23/2022 at 11:40 PM, Wayneo said: Good luck with your mod 🙌 They've gone above and beyond. When you get it back, ask or search here first. Expand I'm definitely greatful and I will for sure Link to comment Share on other sites More sharing options...
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