Conanthewarrior Posted November 10, 2015 Author Report Share Posted November 10, 2015 I just wanted to write a message showing my gratitude to Evolv. You will not believe the nightmare I had with a hotcig DNA200. My friend told me about it, Â£80, I thought 'wow, that is cheap', from somewhere called gearbest, I had used it before to buy high powered torches/flashlights, so though it would be ok- my first mistake was I forgot the discount code-and payed Â£100. Ok I thought-Â£100 for a fully working DNA200 isn't too bad. Then the lies started about shipping, the item is in stock, is not in stock, it is, and so on, until it finally shipped. It was sent via British Express, and from actual dispatch-it was here in just FOUR days. It was about a week and a half from order though with the lies. Straight away it would not turn on. Bad feelings arose. I got my multimeter out, and the battery was at just 3.71 volts. I used escribe to recover the battery-and it did, but I was still getting a constant error pop up every ten minutes or so-saying DNA 200-Warranty-Battery- so I got a turniguy Li-Po and made my own pack. It was a brand new turniguy nanotech, it was perfectly balance in Escribe, and charged to 12.6V. If I tried to fire-it come up with the error 'Ohms too high' when they were 100% not, and would fire at a max of 4.5 Watts. I had already ordered the hotcig battery-as gearbest lied to me 5 times about replacement, until finally admitting they never had any of the mods in stock, let alone a battery-and wouldn't know when they would. Would I mind waiting? I thought would I mind waiting took the absolute mick, so went to paypal and Evolv. Evolv kindly agreed to fix my chip-and paypal agreed to refund me the full amount if I sent the item back. Small problem-the item was in the USA, and I wanted to keep it, I just wanted refund for what it cost me to get a Defective item working. I phoned paypal and a nice man called Adam immediately said "this claim has been going on a long time, and I can see how many times you have tried to contact gearbest-we tried a 45 dollar refund from them, but they refused. You are not at fault, and as a goodwill gesture we would be delighted to give you 50 dollars"Sure enough-I checked my email, and paypal have said its in my favour, and due to the unique circumstances, they are paying me at no cost to the seller. I feel bad on paypal a bit as it should be gearbest paying-but I guess paypal know gearbest is dodgy now, as I know 2 other people (the only I know who ordered at this price and batch) who ordered at the same time as me, and our device numbers are extremely close, mine is 0539, so quite an early one, they all have the EXACT SAME problems that I have had with the device-my friend is screwing-he waited over a month for his as he got a cheaper shipping method, and he has to go through all what I went through as well. The only good in this was paypal and Evolv. Evolv got my device just yesterday-fixed it-and sent it back out, WITH a tracking number, on the same day! I really don't know how they are this fast-but I like Evolvs customer service. I've never experienced service like Evolvs in the UK. So-I have learnt my lesson. My next DNA200 will be after christmas, and highly likely to be the wismec model that nobody can spell lol-but I will buy it from the UK, I will try to find the best price, but understand I will spend a fair bit-but I would rather that than go through all of this-it will of been about 2 months when I get the device end of the week-mid next week from purchase to get it working. So, I am NEVER using gearbest again-I use fasttech but only for things like drip tips and accessories, and the occasional dripper (Not many TBH).But my friend are now going through the same lies gearbest told me-I have saved gearbests lie sheet conversation with me and sent it to them so they fully know what to do. They are both going straight to paypal, not even bothering with gearbest-one is keeping the device, the other is so ticked off he doesn't even want it any more and is going for the full refund. This upsets me a bit-as he will of not tried the DNA200 and seen how good it actually is when it works. TBH I miss it now, my other 10 regulated devices are like poor imitations, some come close, but are not the same, and obviously my mechs are fun, but thats all really-for fun. I don't use them as an ADV for example like I would the DNA200. So, I would like to thank the whole company of Evolv, a very kind man called Nick who was dealing with my ticket on here, and a kind man from Paypal called Adam. Something else happened yesterday that at first seemed bad, to do with my medication-but turned out really well in my favour. They say it comes in threes-and it did. Medication, Paypal, and finally Evolv's amazing service. I wish every company was like Evolv, is it the norm for companies in the USA to be this good? As I have got returns in the UK before, but never that fast, polite, and just amazing really-we could do with taking a page out of your book and using it here . Thank you to everyone I mentioned, I can't wait and you have literally made my month. Link to comment Share on other sites More sharing options...
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