my lost vape therion 166 stopped working

[Mahmoud Aboderaa]

hey guys am new to dna world i purchase lost vape therion on dec16 and its amazing but yesterday it stopped working i connect it to Escribe its there but  so any idea what should i do  
   

[giz_60]

Check you battery settings under the mod tab...make sure you have it set for 2 cells...according to the device monitor, it's looking for a 3rd cell, when the Therion 166 only uses 2 cells..

 

[Mahmoud Aboderaa]

yeah its wired what is the solution    

[giz_60]

You will need to go to 'Options' at the top of the screen...'User Interface' and select 'Manufacturer'...this will allow you to change it from 3 cells to 2 cells...then upload settings to device...

[Mahmoud Aboderaa]

i change it but the device still not working  forgive bro am new to this world 
   

[giz_60]

Are you getting any error messages when pressing the fire button?

[Mahmoud Aboderaa]

no nothing 

[giz_60]

What do you see on the Therion's screen when you press the fire button?

[Mahmoud Aboderaa]

black like you are not pressing at all

[giz_60]

Try reloading the firmware...'Tools'...'Apply Service Pack'...you will get a message about applying service pack...click 'OK'...choose 'DNA 250'....'1_2_SP5.sw-service'...


This is the factory configuration file...you can try loading it if the service pack doesn't help

Therion_166.ecig

[dwcraig1]

Is the screen black before you press the fire button as well?

[Mahmoud Aboderaa]

i did it the same result 

[Mahmoud Aboderaa]

 

[giz_60]

Did you reload the factory .ecig file?...also check the brightness settings on your 'Screen Tab'

[Mahmoud Aboderaa]

the file you give it to me i cant upload it escribe cant find it and here is the brightness settings   

[dwcraig1]

Might want to see if it will fire from the "Puff "tab in Device Monitor, maybe the fire button isn't working at all. Just thinking.

[giz_60]

Brightness settings are good...try downloading this file... Therion_166.zip     ...open the .zip file...right click on the .ecig file & copy. Go to your desktop, right click & paste...then in Escribe, go to 'Fiile'...'Open'...chose the file you left on your desktop..upload to device...

[Mahmoud Aboderaa]

this is after the puff  
 

[Mahmoud Aboderaa]

i open the file and upload it the same thing do you think its hardware problem 

[giz_60]

Might be...you have a 6 month warranty on the device...you may need to contact Lost Vape...http://www.lostvaperepaircenter.com/

[andrewb]

did u make sure u uploaded the settings?

[Spector NS5 RD]

i'm going to say, if the mod was vaping fine one minute then completely dead the next, i would contact lost vape's warranty center. both cells are reading correctly. your board temp isn't crazy either. i can tell you have the "2 cell" configuration uploaded to your device, so that's all good. i doubt it's something that can be fixed through this forum.