Hi guys new to this forum and not trying to jump on Op’s Thread. But I am having the same issue and was wondering if anyone could PM me on who should I talk to on sending my Therion in to. I live in Tacoma WA and was also wondering if anyone would know about how much to send in device and how long to get it back Just quit chewing and smoking about 3 months ago so am pretty new to vaping . But haven’t touched a cig or chew since I started vaping . Thanks