VapingBad, I have checked all the soldering and everything seems to be fine, nothing touching where it shouldn't be. The switch is isolated from the wiring. The balance pins appear to be dry and free from and dirt or flux. Blueridgedog, I have not independently tested cell two with a voltmeter, could you tell me which balance pins I would need to test? The solder points for the external switch aren't making any contact. How do I go about opening a ticket to swap out the board?