jesus thank god i searched the forum before adding the service package, i just got a brand new VT 166 yesterday and wanted to put some customs screens on, feel bad for all these guys having problems now as i had an issue like that before and it was a bit depressing. i already had the escribe program on my computer but it seems the application was deleted so i needed to re-downloaded it and had it just opened, was about to connect my device then thought maybe i should check the forums about this service pack quick question hopefully you guys can answer, im not super techy but really all i want to do is add my custom screens on, maybe save a file of the firmware on my device thats working to my computer so i have it in case of a later problem.. should i just not download this service package because my service package list goes all the way back to version 1.0.1 (june 5th, 2015) so its been a while since I have used escribe and im assuming it wants to download all the service packages up to the newest one which is the version 1.2 service pack 5.2 which it looks like a few VT166 guys, possibly more.. are having problems with any advice? should i just ignore the SP update thats being requested at the bottom of my screen and be able to connect my VT166 and put my screens on without issue? Or do you recommend just leave it alone for now untill things get sorted because i definitley dont want my device going dead for a while.