Device not recognised.

[vape vape]

I bought a dna60 device.

When I connect it to the escribe, it charges but does not recognise the device.

I use the cable for transfer.

Trouble.

[BillW50]

One of those with an USB3 port? Anyway try without the battery and see if it will connect then.

If that doesn't work, while connected, open the Windows Device Manager and remove the USB that says unrecognized and reboot Windows and try again.

[vape vape]

It is not recognised when the battery is removed and tried.

Other dna60 devices are recognised, but only one is not.

Is there a chip fault?

[BillW50]

Does it have an USB3 port? Or is it an USB microUSB?

One of my Abyss DNA60 doesn't connect either with an USB3 port, but the other one does.

[vape vape]

Micro usb.

[BillW50]

Remove the USB device from the Windows Device Manager that says unrecognized and reboot Windows and try again. Even if your other DNA devices connects just fine.