Only works on charger

[Josh Kuse]

Hi There-

I've have a Orion Lost Vape that I purchased on 4/8/19. It was working ok, the battery only lasted about 4 hrs, and now it wont work at all unless it's on a charger. .It turns off immediately when it's disconnected, and will not turn on. Thoughts?

[dwcraig1]

What does it show when connected to EScribe?

Open a ticket with Evolv here:

https://helpdesk.evolvapor.com/index.php?a=add&category=1

[Josh Kuse]

I'm not sure what to look for. Attached a recording. Thank you for any assistance.

escribe1.csv

[Josh Kuse]

dwcraig,

Thanks for the help, the retail store I bought it from exchanged the vape, so I'm all set.