DNA250 not charging

[Mojomo]

Hi Guys 

Really hope someone here can help me. 

I have two Tuglyfe DNA250 devices, last week one's screen stopped working and had to order a new one from evolve, hopefully it will arrive soon. 

My other mod, well, this saddens me to say, i plugged it in my pc's usb port like I always do, then I noticed that it's not charging. 

Opened escribe software and saw that it's not picking up any of the three cells, then it displayed "Warrenty Service" 

Is there any way to fix this issue? 

Tia

Edited January 20, 2018 by Mojomo

[Spector NS5 RD]

,The "warranty service" message could also be due to a damaged usb cable. Can you post a screenshot of Device Monitor with all of the battery section boxes ticked?

[Mojomo]

I have tried 3 different cables knowing that they all work properly, so it's definitely not my usb cables