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My DNA200 can't connect to Escribe

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I just notice today that my DNA200 can't connect to Escribe any more, but I still can see the battery is charging, only thing is when I trying to connect to Escribe, It show's Nothing connect....
"No compatible USB device are connect"
I was updated before using Escribe, so I'm sure the device is no problem before,
anyone have same problem with me?
how you guys solve the problem?

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