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Michael Guercio

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Posts posted by Michael Guercio

  13. About Orions that stop responding

    in General Discussion

    Posted

    On 11/16/2018 at 1:25 AM, makahiapo said:

    I got this  from an on-line vendor with a purchase date of  October 31,  2 days after the posting.  It's all about the sale, isn't it.  Sucks!  My device failed on the first charge and vendor's referring me to evolve; so now I'm waiting to hear from them to have this taken care of.

    This was a gift from my brother and I've told him to dispute payment to the vendor until the problem's resolved.  The postings herein are helpful in trusting optimistic expectations.  Thanks!

     

    Since its a board issue Evolv is responsible.. But evolv is in u.s & only took 1 week to send & receive!! Hope all goes well for ya!

  14. About Orions that stop responding

    in General Discussion

    Posted

    7 hours ago, JennS said:

    I own 5 of the Orion’s, love this device. But the first two I purchased when first released died this week. First one on Thursday and second one, yesterday. I opened a trouble ticket to find out how to go about sending them in to Evolve to be repaired. Does anyone know how long Evolve takes to respond? 

    Thank god I have 3 others

    Mine died within 1 month. But evolv is very fast!! I think they responded like 36hrs later... But dont worry they'll fix ur Device....

  18. About Orions that stop responding

    in General Discussion

    Posted

    10 minutes ago, Droopydroors said:

    I have one that is stuck at 7 watts.  No matter what setting it's on it only goes to 7 watts. It seems like it may be stuck in replay. Would this be caused by the same issue?

    Sorry to hear that! Im sure someone can answer for u.. Im very new to Evolv & Orion my 1st Evolv device.. Good luck..

  20. About Orions that stop responding

    in General Discussion

    Posted

    9 minutes ago, cmcjra said:

    I've now purchased 2 from 2 different companies and both died within 72 hours. To spend this kind of money on a pod system to have them both die is ridiculous.  This is clearly a much bigger issue than just a few.

    Yea around 30,000 units need fixed. Theyre not Broke!! Mine is on its way back from Evolv now.. Only took lil over 1 week total to send it & receive it back.. Im in PA so its fast for me since Evolv in Ohio.  

     

  23. The usb is not a data cable REALLY?

    in General Discussion

    Posted

    On 9/13/2018 at 5:19 PM, darkeyes909 said:

    I am aware that Evolve does not manufacture the finished product.  But I do think they were involved enough, or should have been for such an oversight not to occur.  Just my opinion.

    Here is how I experienced my purchase of the item.  It did not come with pods, they must be purchased separately.   I bought 3 2packs of pods.   One 2pack both were doa.  The other two 2packs were fine.

    I hook it to escribe and it did not connect, turned out the cable that came with it was not a data cable in a device that is valued for its escribe program use with it.

    When I change data cable to another one, escribe opens but does not detect the device, nor inform me of an update that would do so.

    I then have to do a search of the forums to find the new version to use.

    Then it all comes together.

     

    Okay, I understand doo doo happens, glitches, etc.  but if I were not experienced and not persistant as maybe a new vapor trying an elite pod system might be, it would be disappointing.

    I agree 100%.. Very confusing

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